Unit Secretary - Surgery Center (0.6 Days)

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA is seeking an Unit Secretary to provide accurate clerical support within the Surgery Center. You will coordinate hand-offs, relay messages via Vocera, and assist with scheduling tests, procedures, and appointments for patients.

A readiness to learn and strong communication with patients, families, and the healthcare team is essential. Responsibilities include accurate supply entry, maintaining an organized work area, and following safety guidelines to

Qualifications

• Excellent interpersonal skills.
• Greeting visitors and directing to appropriate staff.
• Greet visitors, ascertain purpose of visit and direct them accordingly.

Responsibilities

• Take measures to ensure information is communicated to patients, families and co-workers during hand-offs.
• Complete supply order entry accurately and timely.
• Coordinate flow of communication among patients, families and health care personnel.
• Schedule and coordinate tests, procedures and appointments for patients.
• Follow Mercy safety guidelines and report unsafe conditions.

Skills

Interpersonal skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

Computer

Fax machine

Filing systems

Telephone systems

Job description

Work ShiftDayScheduled Weekly Hours24SummaryThis position supports Mercy's philosophy of patient centered care by performing accurate clerical work to help facilitate a smooth workflow within the department. The Unit Secretaries' responsibilities require knowledge of departmental programs and a variety of operating policies and procedures.Job DescriptionJob DutiesEnsure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcomeCompletes supply order entry accurately and in a timely mannerCoordinates flow of communication among patients, families and health care personnelPrioritizes tasks and practices cost containment by efficient use of time and resourcesMaintains an organized, clean and tidy work areaSchedules and coordinates tests, procedures and appointments for patientsTakes initiative to recognize and implement change in collaboration with the supervisorFollows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesSurgery Center:Escorts patient to their Preop room and instruct on changing attireRelays messages via Vocera from OR, Preop, and Phase 2 to waiting familiesEscorts families into conference rooms for surgeon or takes family to appropriate patient location in Preop or Phase 2 or Inpatient CentersKnowledge, Skills and AbilitiesBasic proficiency in operations of computer, fax machine, filing systems and telephone systems.Excellent interpersonal skillsGreet visitors, ascertain purpose of visit, and directs them to appropriate staff or placeCreates a welcoming environment for all healthcare team membersRole Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquetteDemonstrates support for changes in practice designed to improve performance.Professional ExperienceOne year of health care and/or secretarial experience preferred.EducationHigh School diploma or equivalent preferred.Licensure, Certification, RegistrationCurrent certification in Basic Cardiac Life Support, in accordance with the American Heart Association required for departments: Cardiac-Stroke Center, Digestive Health Center, Pulmonary Medicine Center, Short Stay Observation Unit, Surgery Center, and Surgical & Perrine Oncology IP Center.Physical RequirementsMedium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.