Unit Secretary - Intensive Care Unit (ICU) - Lourdes Hospital

Mercy Health; Paducah (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Health, dental, vision

Paid time off

Job summary

Mercy Health seeks a Unit Secretary for Lourdes Hospital to provide clerical support on the nursing unit. You will support operations, coordinate calls, and maintain organized records to promote efficient patient care.

Under supervision, you will handle discharge follow-ups and data entry while engaging with staff and patients in a professional manner. This role emphasizes accuracy, compassion, and teamwork on a busy unit.

Qualifications

• High School Degree or GED required or equivalent.
• Healthcare clerical experience preferred but not required.
• EPIC EHR experience preferred but not required.

Responsibilities

• Troubleshoot and resolve caller problems promptly.
• Provide excellent customer-focused service to staff and community.
• Schedule discharge follow-up appointments and record traumas/codes.
• Perform other clerical duties as assigned.
• Support a positive unit culture and workflow.

Skills

Problem solving

Typing 25 wpm

Communication

Interpersonal skills

Proactive mindset

Education

High School Degree or GED

Tools

EPIC EHR

Job description

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Unit Secretary — Lourdes Hospital

Job Summary

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Essential Functions

• Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner
• Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community
• Schedules discharge follow up appointments; assists in recording traumas and codes within the facility
• Performs other administrative or clerical duties and projects as assigned
• Other duties as assigned

Education

• High School Degree or GED

Experience

• Prior healthcare clerical work (preferred, not required)

Training

• EPIC Electronic Health Record (EHR) (preferred, not required)

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 25 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Ability to be proactive in a rapidly changing environment

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affir