Unit Secretary- ICU

Mount Sinai Medical Center of Florida, Inc.; Miami Beach, Northern (FL, KY); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Wellness program

Employee assistance program

On-site housing for select positions

Job summary

Mount Sinai Medical Center is seeking a front-desk / patient services clerk to support nursing and reception operations in our Miami facility. You will respond to patient calls, manage calls and messages, and perform essential clerical tasks for patient admissions and records.

The role requires 1–2 years in healthcare or a related setting, good communication, and accuracy with patient data. We offer comprehensive health benefits and on-site resources to support staff in a busy hospital

Qualifications

• High School or GED equivalent; medical terminology preferred.
• 1–2 years of healthcare experience.
• No license or certification required.

Responsibilities

• Respond to patient call lights promptly and inform staff as needed.
• Answer phones before the third ring and relay messages to the appropriate personnel.
• Perform front desk secretarial duties in line with hospital policies.
• Maintain records such as admissions/discharges and transport logs.
• Enter patient information accurately into the system and keep logs updated.

Skills

Communication skills

Medical terminology

Education

High School diploma or GED with medical terminology preferred

Job description

About us

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community.

In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country.

We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more.

Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion.

Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research.

At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida.

We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities

Answers and responds to patient call lights/request promptly by informing appropriate staff member of patient's request and ensuring effective resolution.

Answers telephone before third ring and relays message to appropriate personnel in a timely manner.

Performs all secretarial duties in a timeframe consistent with hospital policies and within time allotted.

This includes but not limited to:

• a. Maintains and uses appropriate records.
• b. Maintains admission and discharge sheet.
• c. Maintains transport log.
• d. Maintains assignment sheet.
• e. Enters patient information accurately into computer in a timely manner.
• f. Maintains Physician call log.

Maintains professionalism in greeting and directing visitors; efficiently handling all deliveries and, providing information in a competent manner.

Operates all equipment in accordance with manufacturer's recommendations and/or hospital policy and procedure and assures timely communication of needed repairs to the appropriate department.

Keeps Nurse Manager/Team Leader and/or Charge Nurse updated regarding unit issues in a timely manner.

Performs newly assigned duties upon completion of training and cooperates in floating while demonstrating positive attitude.

Submit ideas for improvements or changes needed to improve department operation.

Willingly participates in cross training in order to increase job knowledge and skills.

Assists in orientation of new nursing personnel as assigned by charge nurse, team leader or unit director.

Performs effectively during crisis or emergency situations by:

• a. Maintains availability.
• b. Responds to stat and emergency requests and orders.
• c. Removes unnecessary equipment and items obstructing patient access.
• d. Demonstrates initiative in monitoring other patients and visitors during emergency situations.

Prepares chart and kardex on each patient admitted to the nursing unit, including patient labeling of all chart materials, accurately inputting nursing orders into the computer system.

Keeps chart materials along with associated tabs in order at all times, adding necessary forms with patient's name and medical record number as needed.

Transcribes physician orders under the supervision of a Registered Nurse alerting the charge/primary nurse to all stat orders or illegible writing and do not use abbreviations.

Pulls copies of new orders promptly and scans to pharmacy copy to the pharmacy and the nursing copy to the assigned nurse assuring that patient label is on all copies.

Files printed patient records on chart in a timely manner.

Completes all non-computerized forms and requisitions legibly (cytology, blood bank, dietary, etc).

Maintains par levels of forms, materials, and supplies.

• a. Evaluates adequacy of supplies.
• b. Maintains equipment inventory.
• c. Maintains a supply of prescription pads at all times.
• d. Follows through on back ordered items.
• e. Discards old forms presently not in use.

Promotes a professional environment by:

• a. Avoiding social conversation at front desk
• b. Maintains appropriate demeanor at all times.
• c. Consistently demonstrates etiquette as evidenced by the following:
• i. Greets the caller.
• ii. States the department name.
• iii. States their own name.
• iv. Asks "How may I help you?"
• v. Offers the option to the caller to hold or be called back.
• vi. Ends the call with "Is there anything else I can help you with?"
• vii. Refrain from personal phone calls (unless emergency situation occurs).
• d. Maintains clean, safe and functional working environment in the nursing unit:
• a. Minimizes clutter regularly.
• b. Maintains equipment and chart backs.
• c. Initiates call for service/repair as necessary and informs Nurse Manager.
• d. Troubleshoots problems with computer. Maintains log for temperature, humidity, refrigerator, eyewash station and fluid/blanket warmers. Maintains updated staff directory. Able to print case cards, resource maps from MHS system and added emergency cases. Print accurate on-call schedules.

Qualifications

• License/Registration/Certification None
• Education High School or GED equivalent plus medical terminology preferred.
• Experience 1-2 years experience, preferrably within healthcare.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements

Certification: More than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.