Unit Secretary

LifePoint Health; Johnstown (AL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Flexible spending account

401(k) match

Paid time off

Tuition reimbursement

Job summary

Lifepoint Health's Conemaugh Memorial Medical Center seeks a Unit Secretary to provide frontline administrative and receptionist support for the nursing unit. You will initiate, maintain, and close electronic medical records, manage calls, and support communication among patients, families, physicians, and staff.

You will greet visitors, manage orders, and coordinate with various departments to ensure smooth unit operations and excellent customer experience.

Qualifications

• High school diploma required; two years of college-level education preferred.
• Prior hospital or healthcare setting experience preferred.
• Strong communication and customer service skills; ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet and assist visitors; provide directions and information.
• Initiate and maintain patient electronic medical records at admission and discharge.
• Handle phone calls and visitor inquiries; coordinate with staff and physicians.
• Process physicians’ orders as directed and support non-clinical patient services.
• Provide recurring unit receptionist duties and maintain unit communications.
• Assist patients with non-care items and accompany to appointments as needed.
• Perform other duties as assigned.

Skills

Administrative support

Front desk reception

Phone management

Communication

Privacy/confidentiality

Education

High school diploma

Two years of college preferred

Tools

EMR system

Job description

Description

Schedule: Full-time & variable hours, no weekends, no holidays, & no travel.

Your experience matters

Conemaugh Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Unit Secretary joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute

Essential Functions

The Unit Secretary provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

• Greet and assist visitors promptly; provide directions and answer routine questions.

• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.

• Initiate and follow up on physicians’ orders as directed by unit procedures.

• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.

• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.

• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).

• Perform other duties as assigned.

Qualifications

A Unit Secretary that excels in this role demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Knowledge, Skills & Abilities

Education: High school diploma required; two years of college-level education preferred.

Experience: Prior hospital experience preferred.

What We Offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health savings accounts

• Competitive paid time off and extended illness bank package for full-time employees

• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage

• Tuition reimbursement, loan assistance, and 401(k) matching

• Employee assistance program including mental, physical, and financial wellness

• Professional development and growth opportunities

EEOC Statement

“We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.”

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.