Unit Manager, Provisioning Operations

Piedmont Airlines; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Piedmont Airlines is seeking a Unit Manager, Provisioning Operations in the Ground Handling Department to lead the operational activities that ensure American Eagle flight services are properly catered and cleaned. The role requires preplanning manpower and equipment and managing a team of supervisors and agents.

You will schedule staff, conduct performance reviews, coach and develop talent, and ensure adherence to corporate policies while delivering reliable service.

Qualifications

• Two years of supervisory experience in Aviation, Kitchen Operations, or Logistics.
• Forklift operating experience preferred.
• Working knowledge of Airport Operations Area environment.
• Extensive knowledge of Sabre AirVision and Aircraft Operator Security Program.
• Bachelor’s Degree in Aviation, Business, or related field.

Responsibilities

• Staff scheduling including assignments, breaks, overtime, and backup coverage.
• Conduct employee performance reviews and provide coaching.
• Oversee daily operations to meet company goals and customer expectations.
• Prepare daily/weekly/monthly reports and manage inventory.

Skills

Team Leadership

Staff Scheduling

Performance Reviews

Conflict Resolution

Adaptability

MS Office

Education

Bachelor’s Degree in Aviation

Bachelor’s Degree in Business

Related Field Knowledge

Tools

Sabre AirVision

Aircraft Operator Standard Security Program

Microsoft Office Suite

Job description

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Provisioning Operations in our Ground Handling Department_._ The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, where the focus is ensuring American Eagle flight operations are properly catered and cleaned. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations.

Essential Duties:

• Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews
• Keep both the company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose corrective action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a team with various duties to include supervisors and agents
• Administrative duties to include daily/weekly/monthly reports and inventory management

Job Qualifications and Competencies:

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Ability to defuse conflicts among team members
• Ability to adapt to monthly changes in service specifications
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications:

• Two (2) years of supervisory experience in the Aviation, Kitchen Operations, or Logistics fields
• One (1) year of forklift operating experience
• Working knowledge of Airport Operations Area environment
• Extensive knowledge of Sabre AirVision & Aircraft Operator Standard Security Program
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

• Standard office environment, use of telephones, computers, and other office equipment
• Use of forklifts, pallet jacks, and specialized vehicles
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

$50,000.00/Annual Salary

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

I__n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline:

October 22, 2026

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.