Unit Manager - Group Benefits: Eligibility Management - Remote

Symetra; United States; Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Flexible full-time or hybrid telecommu

401(k) with company matching up to 6%

Paid time away including vacation and

Community giving matching

Job summary

Symetra is seeking a Unit Manager to lead and develop a team within our group benefits/operations unit. You will supervise, coach, and set clear performance expectations to deliver quality outcomes for customers and partners.

You will work with senior leaders to shape workflows, monitor service levels, and ensure compliance with company policies while guiding staff development and budget planning. This role emphasizes collaboration, accountability, and delivering results.

Qualifications

• Strong communication across multiple levels of leadership.
• Ability to lead and develop teams to meet performance goals.
• Experience supervising and coordinating operational units.

Responsibilities

• Provide coaching and develop employees, building effective teams.
• Set clear expectations and hold staff accountable for performance.
• Oversee training, staff development, and staffing decisions to build bench strength.
• Ensure compliance with legal and operational requirements.
• Provide leadership support to achieve employee, business and customer results.
• Inspire and motivate employees to achieve business results and celebrate successes.
• Define short-term goals for the work group.
• Communicate unit goals to ensure understanding and buy-in.
• Manage daily workflow to meet service levels and staffing needs.
• Maintain accurate records and reports per policy.
• Resolve customer and partner questions and complaints.
• Continuously expand subject matter expertise and knowledge of policies.
• Collaborate with leadership on budget and unit planning.
• Resolve escalated issues involving staff, customers, and partners.
• Identify trends and drive continuous improvement in quality and productivity.
• Understand internal operations and cross-team interactions.
• Drive operational improvements and share best practices.
• Perform other duties as assigned.

Skills

Communication skills

People management

Leadership

Education

High school diploma required; college degree preferred

Job description

Symetra has an exciting opportunity to join our group benefits/operations team a Unit Manager!

About The Role

You will be responsible for leading, supervising and developing employees to meet performance objectives for one or more units or functions, which may include time standards, quality & production goals. You will work with department Manager and/or Assistant Director/Director to develop strategies to improve departmental structure and procedures based on team performance, market requirements, and initiatives as applicable. Typically supervises operational unit and/or functions.

What You Will Do

• Providing employees with coaching, Empower employees with feedback and developmental opportunities and building effective teams, including
• Setting clear expectations and holding employees accountable for performance.
• Overseeing training and development of employees directly and indirectly managed and making effective staffing decisions. Building appropriate bench strength.
• Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction, and leadership support to team members in order to achieve employee, business and customer results.
• Empowering, challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• Working with Manager and/or Assistant Director/Director in developing and managing budget and with unit planning.
• Resolving escalated issues involving employees, customers, partners, and/or vendors.
• Anticipating potential issues; and analyzing, developing and implementing appropriate solutions.
• Identifying trends and making recommendations to Manager and/or Assistant Director/Director that lead to continuous improvement in quality, productivity and customer/partner experience.
• Developing an understanding of internal operations and how related teams interact to achieve results.
• Driving operational improvements, improving customer service/partner sharing best practices
• Other duties as assigned.

Why work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“Symetra is inclusive of all employees regardless of their personal differences.” Darrell J. - Actuary III

“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst

What We Offer You

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary range: $66,100-110,100 plus eligibility for annual bonus program

Who You Are

• Demonstrate ability to communicate effectively with both internal and external customers.
• Must be able to communicate across multiple levels of leadership.
• General understanding of larger organization and operational unit impact to the larger organization.
• Proven ability to manage multiple small to large impact projects in a cross-functional setting.
• Proven ability to lead and manage change (process and/or technology) across the operational unit.
• High school diploma required. College degree or equivalent experience preferred

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please Review Symetra's Remote Network Minimum Requirements

As a remote-first organization with a cameras-on culture, reliable internet connectivity is important to how we connect, collaborate, and serve our customers. To support a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure To Comply With Verification Procedures May Result In

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered