Unit Manager - Full-Time - 1st Shift

Casa Esperanza, Inc. (Boston); Tewksbury (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off (PTO)

Sick Pay

Disability Insurance

Health Reimbursement Arrangement

FSA/DCA

Educational Opportunities

Tuition Remission

Career Advancement

Job summary

Casa Esperanza, Inc. in Boston seeks a Unit Manager to oversee daily program operations, supervise Recovery Specialists, and ensure client safety and confidentiality.

You will coordinate admissions, discharges, inventory, and safety protocols while collaborating with the Program Director to maintain compliance with licensing standards. The role includes on-site supervision, training, and crisis intervention support, with a schedule that primarily runs Monday–Friday 6am–2pm, and compensation at

Qualifications

• Strong verbal and written communication skills.
• Ability to maintain client confidentiality and privacy.
• Ability to work as part of a treatment team.
• Ability to problem-solve programmatic concerns with the Program Director.
• Bilingual English/Spanish preferred.
• Strong communication and professional interaction with clients, vendors, and external parties.
• Computer/data entry skills required.
• Ability to work independently and multi-task.
• Strong interpersonal skills.
• Must meet physical requirements of the position.

Responsibilities

• Provide supervision during times when the Program Director is off-site.
• Deliver capacity-building training for Recovery Specialists.
• Support staff in developing co-occurring treatment skills and fidelity to evidence-based practices.
• Manage daily client schedule and ensure activity completion.
• Oversee admission and discharge processes to ensure protocol adherence.
• Give tours and orientations to new clients.
• Log and store client belongings and medications securely.
• Submit maintenance work orders and manage inventory with the Program Director.
• Coordinate safety protocols and crisis intervention when needed.
• Review medication files and ensure proper documentation by Recovery Specialists.
• Train Recovery Specialists on toxicology screening and MMRS logs.
• Ensure shift coverage and coordinate twice-monthly RSS meetings.
• Participate in weekly meetings with the Program Director.
• Ensure safety, security protocols, and licensing compliance.

Skills

Strong verbal/written skills

Bilingual English/Spanish preferred

Strong communication skills

Team collaboration

Confidentiality/privacy

Problem-solving

Computer/data entry skills

Independent worker

Multi-tasking

Interpersonal skills

Education

HS Diploma or GED

Associate degree in psychology/social work preferred

Job description

About The Role

The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational activities. The Unit Manager will manage day-to-day activities of the programs. The Unit Manager will also supervise the portion of the admission process managed by the Recovery Specialists, ensuring that the client receives a tour and orientation and that his or her belongings and medication are properly logged and stored. He/she also ensures that each client gets a toxicology screen upon intake and that the results sheet is uploaded into Evolv (EHR). Also supervises the discharge process. The Unit Manager submits work orders when maintenance is needed and works in collaboration with the Program Director to keep inventory of supplies and food. This staff member will serve as on-call backup to Recovery Specialists. Coordinates activities for the clients, peer groups, and AA/NA commitments. Co-supervises along with the Program Director all Recovery Specialists, provides training, and ensures compliance with all regulatory requirements and Casa Esperanza Inc. policies and procedures.

About The Role

The Unit Manager ensures the engagement, participation, safety, and security of clients and staff at all times and supports clients in engaging in positive leisure and recreational activities. The Unit Manager will manage day-to-day activities of the programs. The Unit Manager will also supervise the portion of the admission process managed by the Recovery Specialists, ensuring that the client receives a tour and orientation and that his or her belongings and medication are properly logged and stored. He/she also ensures that each client gets a toxicology screen upon intake and that the results sheet is uploaded into Evolv (EHR). Also supervises the discharge process. The Unit Manager submits work orders when maintenance is needed and works in collaboration with the Program Director to keep inventory of supplies and food. This staff member will serve as on-call backup to Recovery Specialists. Coordinates activities for the clients, peer groups, and AA/NA commitments. Co-supervises along with the Program Director all Recovery Specialists, provides training, and ensures compliance with all regulatory requirements and Casa Esperanza Inc. policies and procedures.

What You'll Do

• Ensures supervision is provided for the times the Program Director is not on-site.
• Provides capacity-building training for the Recovery Specialists.
• Assists staff in developing co-occurring treatment skills and fidelity to the evidence-based practices utilized at the program
• Manages the daily client schedule, ensures that all client activities are completed
• Supervises the admission and discharge processes on the shift to ensure protocol adherence
• Gives tour and orientation to the clients when admitted to the program.
• Ensures that clients' property and medication are logged and stored.
• Submit work orders when maintenance is needed.
• Collaborates with the Program Director to manage the inventory
• Responsible for crisis intervention and engaging appropriate clinical supports and emergency services as appropriate and required
• Manages and reviews controlled substance log MMRS
• Conducts reviews of medication files to ensure Recovery Specialists are documenting according to medication policy.
• Manages toxicology screening including all toxicology screening training for Recovery Specialists
• Review Recovery Specialists' station log books to ensure all documentation required is completed.
• Maintain discarded medication logbook
• Work closely with the Program Director to ensure Recovery Specialist Station responsibilities are being met.
• Understands the structure and activities that occur during each shift, and ensures that staff are trained and oriented to meet shift requirements
• Collaborates with the Program Director to ensure facility is in compliance with licensing standards
• Assist the Program Director to schedule shift coverage for Recovery Specialists, including yearly holiday schedules.
• Responsible for ensuring coverage for all Recovery Specialists' shifts and covers shifts as needed
• Responsible for coordinating twice-monthly Recovery Specialists meeting with the Program Director
• Participates in weekly individual meetings with the Program Director.
• Responsible for ensuring Recovery Specialists implement all safety and security protocols for the program, including:
• completing regular rounds
• assist with room search as needed
• monitoring the recovery specialists' station
• completing daily checklist and logs
• ensuring that all items that are potentially dangerous are secured in a locked location i.e. knives, curling irons, irons, razors, etc.
• implementing Universal Precautions as needed
• monitoring all alarms and security cameras
• reporting any and all safety and security concerns to appropriate authorities and staff in compliance with Casa Esperanza, Inc. safety protocols
• Provide recovery specialists support at the recovery specialists station area as needed.
• Coordinates activities, meetings, and support for the client, including
• Social activities, movie nights, holidays
• Peer Groups
• AA/NA Commitments
• Peer Recovery Coaching Support.
• Other duties as assigned.

Qualifications

• Strong verbal/written skills
• Ability to understand and maintain client programmatic confidentiality/privacy
• Ability to work as member of a treatment team
• Ability to problem-solve programmatic concerns with the Program Director
• Bilingual English/Spanish preferred
• Strong communication skills
• Ability to communicate with clients, vendors, and external providers in a professional manner
• Ability to understand and manage moral/ethical boundaries with clients/staff
• Must have computer/data entry skills
• Ability to work independently
• Ability to multi-task
• Strong interpersonal skills
• Ability to meet the physical requirements of the position (see attached)

Experience Necessary For The Position

• Medication Administration Program (MAP) certification preferred; willingness to acquire within 6 months
• Minimum (2) years' experience with substance-using population
• Experience working on a team with mental health or medical professionals preferred
• Experience managing a reception area preferred
• Minimum (2) years in recovery if applicable

Education/Training Required

• High School Diploma or GED Required. An associate's degree in psychology, social work or a similar field preferred
• Knowledge of addiction recovery process required
• CPR Certification
• AED Certification
• NARCAN Certification

Schedule

• Monday - Friday; 6am - 2pm w/ occasional availability to cover other RSS shifts

What We Offer

Casa Esperanza Benefits Package:

• Compensation: $23.00/hour plus any applicable shift differentials
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year two, 23 days at year five
• Sick Pay - 10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies, etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more...

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Jñ fan vaccine or two doses of the Pfizer or Moderna vaccine and a booster, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza's EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email [e-mail].

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.