UNIT DIRECTOR

Compass Group USA; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA’s ESFM division seeks a Unit Director to oversee cleanliness, sanitation, and security for assigned buildings. You will coordinate all janitorial activities, supervise supervisors and hourly staff, and ensure customer satisfaction while maintaining safety and equity.

You will assign duties, inspect work, handle complaints, and manage inventory and supplies. Strong communication with occupants and managers is essential to success.

Qualifications

• One to two years as supervisor in housekeeping or service-related field with high customer/client contact.
• Strong work ethic, initiative for quality and customer service.
• Excellent written and oral communication skills.
• Ability to engage and motivate staff and manage projects.

Responsibilities

• Communicates between shifts to ensure completion of tasks.
• Trains workers in janitorial methods and proper equipment use.
• Issues supplies and equipment to ensure timely service delivery.
• Performs daily inspections and follows up on assignments to ensure completion.
• Cross trains and develops personnel for multiple positions.
• Holds weekly staff reports and inspections.

Skills

Supervisory experience

Customer service

Communication

Budget awareness

Organizational skills

Problem-solving

Staff motivation

Safety awareness

Driver's license

Job description

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ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

Working as Unit Director, youwill be responsible for the overall cleanliness, sanitation, and security of the assigned buildings. Youwill be responsible for successfully coordinating all work activities of janitorial personnel.You must also have the ability to supervise, direct, and develop supervisors and hourly employeesin accordance with company guidelines, andto ensure customer satisfaction through high quality standards, while maintaining an environment that is safe andequitable.

In theUnit Director roleyou will be responsible for assigning duties, inspecting work, and investigating complaints regarding janitorial services and take immediate corrective action. You Will secure and assure that all equipmentis maintained and in working order.You will also make sure buildings have sufficient janitorial supplies by taking periodic inventories of supplies and materials.You will train,discipline, andrecommend dismissals of employees.Unit Directors act as liaison between building occupants or administrators and supervisors, so it is imperative that you areable to effectively communicate all directives from managers, building occupants and administrators to janitorial staff.

Key Responsibilities:

• Communicates between various shifts to ensure applicable completion of tasks.
• Trains workers in janitorial methods and procedures and proper operation of equipment.
• Issues supplies and equipment to workers to ensure quality and timely delivery of services.
• Performs daily inspections and follows through on all assignments to ensure task completion.
• Cross trains and develops personnel for multiple positions.
• Holds weekly staff reports and inspections.
• Meets with staff weekly to review task completion and future projects.
• Secures building after completion of work.
• Guides completion on projects to make sure they are completed timely and within budget.
• Reports budgetary issues.

Preferred Qualifications:

• One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.
• Strong work ethic, intense drive, and initiative for quality and customer service.
• Excellent written and oral communication skills.
• Excellent problem-solving skills both one-on-one and in group situations.
• Ability to engage and motivate staff.
• Understanding of budgeting processes and awareness of profit and loss concepts.
• Excellent administrative and organizational skills and an ability to prioritize.
• Ability to work with heavy cleaning equipment.
• Valid driver's license, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.