Unit Coordinator - TMC

Memorial Hermann Health System; Houston (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Memorial Hermann Health System in Houston seeks an administrative professional to coordinate non-clinical and ancillary services on an assigned patient care unit, ensuring efficiency and quality of operations. The role supports patient care services by managing supplies, communications, and nurse/physician interactions.

Requirements include an Associate's degree in Business and at least three years of admin/customer service experience, with strong English communication and organizational

Qualifications

• Associate's degree in Business or related field.
• Three years of admin and customer service experience.
• Strong English communication and organizational skills.

Responsibilities

• Coordinate non-clinical and ancillary services on assigned units.
• Monitor office supplies, requisition needs and maintain par levels.
• Receive physicians and visitors, address needs and manage call lights.
• Manage patient flow in the system; update room doors with descriptors.
• Schedule testing, deliver specimens and post results.
• Assist in patient meals and transport; indirect patient care as needed.

Skills

Organizational skills

Customer service

Medical terminology

Communication

Verbal & written instruction

Education

Associate's degree in Business

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Coordinates and maintains a variety of non-clinical and ancillary services provided on assigned patient care unit in support of patient care services to maintain efficiency and quality of unit operations.

Memorial Hermann TMC

6411 Fannin St, Houston, TX 77030

• Day Shift 06:38-19:22
• Every other weekend (Saturday and Sunday) rotation
• Rotating Holiday shifts

Minimum Qualifications

Education: Associate's degree in Business or related field or equivalent in education and experience.

Licenses/Certifications: (None)

Experience / Knowledge / Skills

• Three (3) years experience in administrative functions to include extensive customer service contact, financial management, supplies/equipment and/or hospital patient care experience.
• Ability to understand verbal and written instruction and communicate clearly and effectively with hospital staff in face-to-face encounters and by telephone.
• Ability to assimilate information verbally and in writing in order to compose written correspondence; strong command of the English language.
• Strong organizational ability.
• Working knowledge of medical terminology; strong customer service management skills.

Principal Accountabilities

• Coordinates and maintains a variety of non-clinical and ancillary services of assigned patient care units including, but not limited to, environmental services, maintenance, central supplies, food/nutrition, and related unit support functions.
• Monitors inventory of office supplies, analyzes usage patterns and ensures optimal par levels; requisitions supplies and equipment as well as maintenance repair services; ensures that maintenance and repair needs are met; tracks and documents lost or damaged equipment and supplies.
• Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process, ensuring patient needs are met.
• Ensures appropriate patient flow by admitting/transferring/discharging patient in computer system and notifying appropriate personnel of patient status; places patient descriptors on room doors.
• Schedules patient testing, delivers specimens to lab; receives STAT lab results and posts in the patient record.
• Assists in ordering and serving patient meals, transporting patients, and performing indirect patient care duties at a competent level and according to the needs of the patient population served.
• Maintains complete and accurate patient record; maintains physician of record on computer and patient chart to ensure appropriate routing of patient information to correct physician.
• Enters patient charges without error Identifies and facilitates resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Collects and analyzes data related to unit operational activities as directed by manager to include, but not limited to, customer service, patient charges, and supply utilization.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.