Unit Coordinator | MGH - Neonatal ICU

1200 The General Hospital Corporation; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

The General Hospital Corporation is seeking a Unit Coordinator for the Neonatal Intensive Care Unit (NICU) in Boston. The role supports clinicians, coordinates patient admissions, discharges and transfers, and ensures timely, accurate documentation in the EMR while delivering courteous service to families.

The position is onsite at 273 Charles Street, involves 40 hours per week with evening shifts (3:00pm–11:30pm) and a rotating schedule.

Qualifications

• High School Diploma or Equivalent required.
• Associate degree preferred.
• Unit Coordinator Certification - NACUC preferred.
• 1-2 years of administrative support experience.
• Proficiency with office procedures and equipment (filing, copying, scanning, printing, faxing).
• Proficiency in MS Office and strong proofreading/editing abilities.

Responsibilities

• Provides administrative support to unit-based and hospital-wide clinicians and staff.
• Organizes priorities, completes tasks on time and handles confidential patient information.
• Coordinates day-to-day patient flow including admissions, discharges and transfers.
• Delivers outstanding service for every customer interaction.
• Performs clerical duties to assist in the general administration of the floor.
• Greets and assists patients, families and staff in a professional manner.
• Receives, prioritizes, organizes and manages information at the nursing station.
• Schedules consultations, tests, procedures and patient transport.
• Enters accurate, timely patient information into the EMR.
• Coordinates with ancillary departments to obtain equipment, services and supplies.
• May assist with payroll duties or scheduling of staff.

Skills

Administrative support

MS Office

Time management

Verbal & written communication

Interpersonal skills

Proofreading

Education

High School Diploma or Equivalent

Associate degree preferred

Unit Coordinator Certification (NACHUC) preferred

Tools

MS Office

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule 40 hour Evenings | (5) 8-hour shifts 3:00pm -11:30pm Monday-Friday Every other weekend, every other holiday requirement The Opportunity -Unit Coordinator, Neonatal Intensive Care Unit-Blake 10

The Neonatal Intensive Care Unit (NICU) provides specialized care for premature and critically ill newborns requiring advanced medical treatment and continuous monitoring. Our dedicated team delivers exceptional, family-centered care in a fast-paced and collaborative environment, supporting infants through some of their most vulnerable moments. Staff in the NICU work alongside a multidisciplinary team to make a meaningful impact on the lives of patients and families while utilizing advanced technology and evidence-based practices to achieve the best possible outcomes.

Essential Functions (Key Roles & Responsibilities)

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
• Duties may vary by department.
• Performs other duties as assigned Complies with all policies and standards

Qualifications

• High School Diploma or Equivalent Required
• Associate degree Preferred
• Licenses/Certifications Unit Coordinator Certification - National Association of Health Unit Coordinators, Inc. Preferred
• Work Experience administrative support experience 1-2 years required
• Knowledge, Skills and Abilities Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Knowledge, Skills and Abilities Proficiency in MS Office.
• Knowledge, Skills and Abilities Ability to proofread and edit written documents.
• Knowledge, Skills and Abilities Ability to use phone system.
• Knowledge, Skills and Abilities Managing one's own time and the time of others.
• Knowledge, Skills and Abilities Strong verbal & written communication skills.
• Knowledge, Skills and Abilities Strong interpersonal, written and oral skills.
• Knowledge, Skills and Abilities Ability to use standard office equipment.
• Knowledge, Skills and Abilities Familiarity with medical terminology.

Additional Job Details (if applicable)

Remote Type Onsite

Work Location 273 Charles Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Rotating (United States of America)

Pay Range $18.58 - $26.58/Hourly

Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.