Unit Coordinator - Maternal Newborn

tuftsmedicine; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salaries & benefits that  

403(b) retirement plan with hospital  

Opportunities for growth

Tuition reimbursement

Free Parking

Job summary

Melrose/Wakefield Hospital, part of the Tufts Medicine system, seeks an administrative support specialist to help manage patient flow and unit operations. You will perform clerical duties, handle inquiries, organize charts, and coordinate with admissions, nursing, and case management under supervision.

The role emphasizes accuracy, courteous service, and reliability in a fast-paced hospital environment. Day-to-evening shifts, full-time schedule, and opportunities for growth are offered with

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in healthcare or a healthcare setting.
• Associate's degree preferred.

Responsibilities

• Remains in constant communications with admissions on patient status and transfers.
• Reviews bed assignments and relays information to clinical staff.
• Greets and directs patients, visitors, physicians, and hospital personnel.
• Assembles and maintains patient charts; files data in patient records.
• Prepares and maintains medical records per hospital policy and policy.
• Supports nursing unit communications; triages calls and relays messages.
• Utilizes hospital systems to enter/verify orders and generate reports.

Skills

Customer service

Administrative support

Data entry

Education

High school diploma or equivalent

Associate's degree

Tools

Sorian

MAR

Job description

Melrose/Wakefield Hospital , part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, Melrose/Wakefield Hospital offers many opportunities to grow your career.

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This position, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit.

Hours

Full-time, 36 hours weekly, Day/Evening shift - 7am-3:30pm / 7am-7pm. Includes every 3rd weekend and holiday rotation requirement.

Location

Melrose/Wakefield Hospital - 585 Lebanon St, Melrose, MA 02176.

What We Offer

• Competitive salaries & benefits that start on day one!
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free Parking

Job Description

Minimum Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• One (1) year of customer service experience in a healthcare or customer facing setting.
• Associate's degree.

Duties and Responsibilities

1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
2. Responsible for review of bed assignments and relaying this information to clinical staff.
3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
4. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record. Prepares charts for Medical Records upon discharge.
5. Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
7. Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
8. Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette. Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
9. Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
10. Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within th