Unit Coordinator, Labor & Delivery- Per diem, Rotating

Beth Israel Deaconess Medical Center, Inc.; United States; On-site; USD 28,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center (BIDMC) – Labor & Delivery is seeking a Unit Coordinator to support a fast-paced, high-volume unit delivering compassionate, patient-centered care. You will coordinate patient flow, admissions, transfers, and liaise between patients, families, and clinicians to ensure smooth operations.

You will work closely with nurses and care teams in a collaborative environment, contributing to excellent service, reliability, and operational excellence.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate web-based applications.
• Healthcare administrative experience preferred.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions, discharges, transfers.
• Assists providers and ensures supplies.
• Obtains and communicates information for tests and procedures.
• Coordinates registration for established protocols.
• Greets and directs patients, families, visitors and staff.
• Serves as a point person for resolution of IS issues.
• Answers patient call lights promptly and within role scope.
• Maintains patient care environment with organization and compassion.

Skills

Customer service

Communication

Written communication

Oral communication

Computer literacy

Education

High School diploma or GED

Associate's degree preferred

Tools

Web-based applications

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Deaconess Medical Center (BIDMC) – Labor & Delivery Join a fast-paced Labor & Delivery team supporting approximately 4,800 births each year. As a Unit Coordinator, you will play a vital role in ensuring smooth unit operations and creating a welcoming, supportive experience for patients, families, visitors, and care team members.

About the Role

The Unit Coordinator serves as a key communication hub, helping coordinate daily operations and supporting the delivery of exceptional patient-centered care across a high-volume, collaborative clinical environment.

What You'll Do

• Coordinate day-to-day patient flow, including admissions, discharges, and transfers
• Partner closely with nurses and other members of the care team to support efficient unit operations
• Serve as a liaison between patients, families, visitors, and clinicians
• Facilitate timely and accurate communication throughout the unit
• Support a positive, organized, and patient-focused care environment
• Deliver outstanding service with every interaction

Team & Culture

• Work alongside a highly collaborative interdisciplinary team dedicated to exceptional patient care
• Contribute to a culture of accountability, respect, professionalism, and teamwork
• Build meaningful connections with patients, families, and colleagues through compassionate service
• Be part of a team that values communication, reliability, and operational excellence

At BIDMC, Unit Coordinators are essential members of the care team, helping ensure a seamless experience for patients and families while supporting the clinicians who provide excellent care every day.

Job Description:

Essential Responsibilities:

• Facilitates patient flow through the unit
• Coordinates admissions with admitting, nursing staff and admission facilitator
• Assists providers and ensures availability of needed supplies
• Obtains and communicates information for requested tests and procedures
• Coordinates registration process for established protocols
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice
• Greets and directs patients, families, visitors and staff
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors
• Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input
• Serves as a point person for resolution of IS issues
• Maintains basic competency in trouble shooting printer/copier/fax issues
• Ensures patients are properly charged for equipment, supplies and outside purchases
• Coordinates special purchase for patient care needs (e.g. specialty beds)
• Ensures that all equipment in the unit is adequately maintained
• Maintains equipment logs
• Performs/monitors activities related to JCAHO
• Manages the unit based patient valuable program
• Investigates lost belongings, maintains tracking logs and provides detailed summary as requested
• Reports unresolved losses to Operations Coordinator

Required Qualifications:

• High School diploma or GED required
• Associate's degree preferred
• 0-1 years related work experience required
• Prior customer service experience
• Basic familiarity with computers
• Ability to navigate at a basic level within web-based applications

Preferred Qualifications:

• Previous administrative experience in a healthcare setting

Competencies:

• Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision
• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements
• Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations

Physical Nature of the Job:

Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.

Pay Range:

Pay Range: $20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.