Unit Coordinator - Birthing Unit (36 hr/nights)

South Shore Health System; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

South Shore Health is seeking an Unit Coordinator/PAC for the Obstetrics Birthing Unit in Weymouth, MA. The role coordinates nursing staff, patients, physicians, and other departments to ensure smooth unit operations and excellent customer service.

The candidate will register patients, handle admissions/discharges, collect co-payments, and support documentation in the EMR. This full-time night shift requires a proactive, detail-oriented professional with 3+ years of office/operational experience.

Qualifications

• High School Diploma/GED preferred; Associate’s Degree in Business preferred.
• Equivalent of three years in business operations or office management.
• Ability to communicate effectively and document information accurately; proficient with word processing and spreadsheets; EMR knowledge preferred.

Responsibilities

• CUSTOMER SERVICE: Demonstrates professional courtesy and resolves inquiries.
• TECHNOLOGY: Uses SSH applications and reviews email/learning resources.
• ADMISSION/DISCHARGE/TRANSFER: Registers patients, photographs for EMR, and collects co-pays when required.
• SAFETY/QUALITY: Supports safe environment and regulatory compliance.
• PROFESSIONAL DEVELOPMENT: Participates in required education and meetings.

Skills

Customer service

Phone etiquette

Administrative tasks

EMR familiarity

Education

High School Diploma/GED

Associate’s Degree in Business

Tools

Epic Unit Manager

EMR systems

Job description

Requisition Number: R-23750 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Obstetrics Birthing Unit Status: Full time Budgeted Hours: 36 Shift: Night (United States of America)

The Unit Coordinator/PAC coordinates the activities of the nursing staff, the patients, the physicians, other hospital departments, and visitors within the Parent Child Division. He/she performs multiple tasks necessary to register patients, performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit, and provides excellent customer service.

Compensation Pay Range: $19.10 - $27.30

ESSENTIAL FUNCTIONS

1. 1 - CUSTOMER SERVICE
   • a - Demonstrates professional courtesy in all interactions, resolves customer inquiries or moves them up the chain of command until resolved.
   • b - Acts as resource person to nursing staff, other clinicians, support services and OB office personnel.
   • c - Utilizes service recovery for any situation where patient /visitor is unhappy with service or service standards are not acceptable.
   • d - Answers the phone according to SSH telephone etiquette standards. Routes all call to appropriate person.
2. 2 - TECHNOLOGY

   Utilizes technological solutions to work processes and practices.

   • a - Utilizes all SSH defined applications required by department and unit standards.
   • b - Access SSH defined applications to review email, learning management and other resources as applicable.
   • Embraces technological advances that allow us to communicate information effectively and efficiently based on role.
   • c - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
3. 3 - ADMISSION/DISCHARGE/TRANSFER OF PATIENTS
   • a - Registers all incoming patients, verifying and correcting demographic, insurance, and other information as needed. Photographs patients for EMR as needed. Scans insurance card.
   • b - Meets department standard of 98% accuracy rate.
   • c - File reports in to the patient’s chart in appropriate areas, including but not limited to prenatal record, Healthcare proxy, required consents, and ultrasound reports.
   • d - Registers newborns.
     • a. Correct newborn naming convention according to SSH standards
     • b. Pulls all demographic information from maternal EHR.
     • c. Attaches newborns born outside hospital campus to the correct mother.
   • e - Collects co-payments as required for up to 30% of BU-ED eligible patients.
   • f - Ensures discharge disposition is entered accurately and in a timely manner.
   • g - Ensures discharge notification is faxed to appropriate provider office.
   • h - Fax necessary discharge paperwork and medication reconciliation to appropriate provider(s).
   • i - Copies all information required for transfer of patients to other facilities.
   • j - Keeps Epic Unit Manager up to date
4. 4 - SAFETY/QUALITY
   • a - Order supplies from Stores/other departments as needed or requested in collaboration with department leadership.
   • b - Collaborates with department leadership to maintain/change par levels and to order from outside vendors.
5. 5 - SAFETY AWARENESS

   Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment

   • a - *Understands individual roles/responsibilities in event of hospital codes/emergency preparedness. (e.g., Code Disaster).
   • b - Ensures that unit environment meets regulatory requirements at all times (no cardboard boxes on the floor, safe passages).
6. 6 - PROFESSIONAL DEVELOPMENT
   • a - Functions as a preceptor for new employees.
   • b - Facilitates efficient hand off shift to shift.
   • c - Demonstrates dependability/flexibility in meeting scheduling needs of the unit and Hospital.
   • d - Utilizes critical thinking and problem solving in day to day operations as well as emergent situations.
   • e - Attends all required education programs and a minimum of 50% of all staff meetings.
   • f - Assumes an active role in keeping informed about changes in hospital policy, procedure, and equipment.
7. 7 - COMPLIANCE
   • a - Works within legal, regulatory and ethical practice standards relevant to the position.
   • b - Complies with applicable policies and procedures.
   • c - Safeguards the privacy and security of patient information. The employee complies with policies and procedures relating to SSH’s privacy and security programs.
   • d - Brings potential compliance issues to a manager, supervisor, director or VP.
   • e - Complies with the mandatory education requirements of the compliance, privacy and security programs.
8. 8 - PATIENT/FAMILY CENTERED CARE
   • a - Conveys respect for values, preferences, and expressed needs of the patient and family.
   • b - Communicates and collaborates effectively with patients and families to promote patient health and well-being.
   • Technology and Learning
     • a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
     • b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

JOB REQUIREMENTS

• Minimum Education - Preferred High School Diploma/GED preferred, Associate’s Degree in Business preferred
• Minimum Work Experience Equivalent of three (3) years’ experience in business operations or office management
• Required additional Knowledge, and Abilities Ability to communicate effectively and document information accurately. Ability to deal efficiently and effectively with a wide variety of individuals. Demonstrated competency in word processing and spreadsheet software Technical knowledge base of PCs and telecommunications preferred Technical knowledge of electronic medical record systems preferred (36) hours: 6:00pm-6:30am rotating schedule including every other weekend/holiday.
• Responsibilities if Required: Education if Required: License/Registration/Certification Requirements:
• South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve.