Unit Coordinator

methodisthealth; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis is seeking a Unit Coordinator to support patients, families and clinical staff by coordinating patient care services, providing information and directions, and troubleshooting first-contact service concerns. This role emphasizes exceptional customer service and collaboration with caregivers.

You will assist with electronic medical record storage and retrieval, serve as a resource to physicians and clinicians, and help uphold MLH’s mission, vision and

Qualifications

• HIPAA privacy and security regulations compliance required.
• MS Office Suite data entry/retrieval skills; EMR systems preferred.
• Strong written, verbal and interpersonal communication with a range of medical professionals, patients and visitors.
• Attention to detail; ability to handle routine to moderately complex situations.
• Must maintain confidentiality of personal and sensitive data.
• Experience with customer service in healthcare or retail is preferred.

Responsibilities

• Provide customer service support to patients, families and guests; respond to concerns with accurate information.
• Assist with coordination of Patient Care Services.
• Process orders and documentation of information.
• Support online tools and unit operations.
• Serve as first-level system support for EMR access and record retrieval.
• Coordinate with unit clinical leadership and other staff.

Skills

Medical terminology

HIPAA compliance

MS Office

Electronic medical records

Customer service

Data entry

Communication skills

Confidentiality

Problem solving

Tools

Electronic medical record systems

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

Serves as a support resource to patients, families and guests, unit nursing staff, allied health departments, medical staff, by assisting the unit clinical leadership with coordination of patient care services, through the provision of information and directions, securing the assistance and resources, and troubleshooting initial customer service concerns. Facilitates the electronic storage and retrieval of patient records/orders by acting as a resource to physicians/clinicians providing the first level system support. This is done in a manner, which reflects the vision, mission and philosophy of nursing and Methodist Le Bonheur Healthcare. The Unit Coordinator is expected to provide exceptional customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Serves as a support resource to patients, families and guests, unit nursing staff, allied health departments, medical staff, by assisting the unit clinical leadership with coordination of patient care services, through the provision of information and directions, securing the assistance and resources, and troubleshooting initial customer service concerns. Facilitates the electronic storage and retrieval of patient records/orders by acting as a resource to physicians/clinicians providing the first level system support. This is done in a manner, which reflects the vision, mission and philosophy of nursing and Methodist Le Bonheur Healthcare. The Unit Coordinator is expected to provide exceptional customer service. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Customer Service Support - Provides support to patients, Partners in Care, other family and guests. Is proactive in order to provide information, comfort and support to patients and their loved ones. Also quickly responds to concerns, needs and comments, by ensuring accurate and effective communication.
• Supports the timely and accurate use of all medical record forms and documentation of information.
• Processing orders.
• Assistance with coordination of Patient Care Services.
• Online tools support.
• Unit operations support.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

Required - No Education Required

Work Experience Requirements

Preferred - Administrative or clerical 1-3 years

Knowledge, Skills and Abilities

• Knowledge of medical terminology preferred.
• Compliance with healthcare information privacy and security regulations (HIPAA) required.
• Working knowledge of computer data entry/retrieval skills (MS Office Suite); prior experience with electronic medical record systems preferred.
• General knowledge of computer and peripheral operation for troubleshooting wireless device connectivity, launching/login changes, charging equipment, equipment storage, network logins, online help desk tickets, and intranet site utilization.
• Strong customer service experience in retail or healthcare setting.
• Must have ability to use basic office equipment; multi-line phones; good data entry skills and have legible handwriting.
• Excellent written, verbal and interpersonal skills to effectively and cordially communicate with a range of highly skilled medical professionals, patients and visitors.
• Requires attention to detail and ability to think through routine to moderately complex situations
• Must maintain confidentiality of personal and sensitive data.

Supervision Provided by this Position

There are no supervisory or lead responsibilities assigned to this position other than those inherent with project coordination.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.

• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• Ability to handle narcotics as needed.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.