Unit Clerk - ER

Detroit Medical Center; Detroit (MI); On-site; USD 21,000 - 25,000; Full time

Job summary

DMC Detroit Receiving Hospital is seeking a Clerical/Office Support professional to perform a variety of clerical, reception, logistical and sitter duties on assigned units.

Under supervision, you will handle patient information, entry into EMR, greeting visitors, answering calls, scheduling transport, and maintaining unit records to support efficient patient care.

Qualifications

• High school graduate or equivalent.
• Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboard, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.
• Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes, preferred).

Responsibilities

• Performs clerical, reception, logistical and sitter duties for assigned patient care service or nursing unit.
• Operates online computer terminal to transcribe orders and enter/retrieve/correct patient information.
• Greets visitors and families; answers call lights and phones; coordinates transportation for patients.
• Maintains unit logs, helps with medical records duplication and equipment; supports service continuity.

Education

High school diploma or equivalent

Job description

DMC Detroit Receiving Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Under direct supervision, and according to established policies and procedures, performs a variety of clerical, reception, logistical, customer service and sitter duties for assigned patient care service or nursing unit. Operates online computer terminal to transcribe orders and enter/retrieve/correct patient information. As required by patient population, reviews patient telemetry monitors. May perform other duties in support of unit which may be included below as well as other duties which may not be listed.

General Duties

• Unit Maintenance and Clerical Support- a. Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format. b. Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth.) c. Orders stock and maintains inventory of supplies (office and patient care). d. Has knowledge of most current downtime policy and performs downtime processes as delegated. e. Makes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed. f. Maintains unit log requisition and equipment books. g. Files and stores records as delegated. h. Picks up and returns equipment/supplies from other units, as requested. i. Enters all work order requests into Tool Time. Reports to next shift any outstanding requests. j. Replaces toner and paper in printer and fax as needed. k. Enters CIS requests as directed. Orders and maintains par level of unit/office supplies as directed. l. Collects and records data (clinical and non clinical, such as Core Measures, Restraints, PI, audits and so forth). m. Prepares and copies paper chart as directed for discharge or transfer. n. Verifies unit census as directed (LINK) and discharges patients from LINK when appropriate. o. Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth.
• Technology Maintenance- a. Reboots designated programs, such as Wireless on Wheels (WOWs). b. Counts/ensures security of hardware/devices. c. Charges wireless phones, handheld devices and Wireless on Wheels devices. d. Reboots PCLA and checks for current information. e. Reboots PCs on unit. f. Manages Telemetry equipment as directed by accounting for presence or absence of equipment through unit specific activities such as counting units and logging counts. g. Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol. h. Ensures office equipment is in working order. i. Opens help desk tickets and enters Tool Time request.
• Customer Service- a. Participates in Patient Courtesy Rounds as assigned. b. Greets visitors and families. c. Orients Patients and Families to patient room/environment. d. Answers call lights. e. Answers phones. f. Prepares/sends thank you cards for discharged patients. g. Schedules follow-up or discharge appointments for patients. h. Assists with First Fill Program. i. Maintains patient (DC) discharge log. j. Supports the Customer Service survey process at patient discharge. k. Orients new staff. l. Arranges transportation at discharge when needed; maintains cab vouchers/bus tickets.
• Patient Care Support- a. Monitors PAL: notifies nursing staff of stat and new orders. b. Assists physicians and other prescribers with EMR and CPOE. c. Monitors Telemetry equipment. d. Performs errands as assigned. e. Performs Helping Hands assistance to patients by answering call lights and responding to simple patient requests (i.e. delivering box of tissues or face towel to patient.) f. Assists with Medical Records copying process as necessary. g. Arranges for transportation of patients to various inpatient departments/appointments at Non-DMC facilities. h. Schedules diagnostic testing. i. Pages personnel as requested. j. Assists with patient property process. k. Labels patient rooms with appropriate information (i.e. name, diet, precautions as determined by patient order). l. Maintains Bedside clipboard and appropriate paperwork on the clipboard. m. Performs Bed Tracking data entry for bed cleaning.
• Unit Business- a. Attends in-services as mandated by unit leadership team/designee. b. Checks e-mail, reads memos, signs off staff meeting minutes within 14 days of posting. c. Attends scheduled Clerical meetings. d. Supports Process Improvement Initiatives as determined by unit/site.
• 6. Sitting/Sitter Assistance- a. Observes and monitors assigned patient(s) behavior. b. Accompanies patient(s) for clinical studies. c. Documents pertinent data for observations. d. Notifies appropriate nursing personnel when necessary.

Qualifications

• High school graduate or equivalent.
• Previous hospital experience preferred.
• Six months of prior job experience where substantial computer usage is significant part of job; OR 3 credit hours of computer classes in computer training (keyboarding, navigation, specific applications) or college program; OR Equivalent combination of coursework and experience.
• Knowledge of medical terminology preferred (e.g., completion of medical terminology/transcription course or unit clerk/unit secretary classes, preferred).

Facility Description

DMC Detroit Receiving Hospital, Michigan’s first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well‑equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state’s leading 24/7 hyperbaric oxygen program, Metro Detroit’s first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Clerical/Office Support

Primary Location: Detroit, Michigan

Facility: DMC Receiving Hospital

Job Type: Full Time

Shift Type: Evening