Unit Clerk - 10 East Medicine Stepdown/Floor - Night Shift - Full-time

wvumedicine; Morgantown (WV); On-site; USD 17,000 - 28,000; Full time

Job summary

WVU Medicine is seeking a capable administrative support individual to perform clerical, receptionist, dispatching and admitting/discharge duties in support of the patient care department.

The role includes greeting and admitting patients, data entry, bed assignment, transfer communications, discharge processing, appointment scheduling, and transportation coordination, with EPIC and Merlin/Kardex systems used daily.

Qualifications

• High School Diploma or equivalent.
• Graduate of a Medical Assistant program or secretarial school preferred.

Responsibilities

• Greet patients and perform admitting functions upon arrival.
• Courteously greet patients and collect admission information.
• Enter admitting data into the computer system.
• Locate and assign patient beds as needed.
• Notify referring physicians of admissions as requested.
• Communicate transfer information to appropriate departments.
• Complete transfer procedures in the computer when moving within the hospital.
• Notify receiving departments when transferring to a different area.
• Handle clerical discharge tasks and finalize records.
• Disassemble patient records after discharge orders.
• Schedule follow-up appointments for patients.
• Arrange transportation when necessary.
• Complete discharge functions in the computer.
• Fax discharge summaries to designated areas.
• Coordinate ongoing intra- and interdepartmental communication.
• Communicate patient status to other departments in a timely manner.
• Answer telephone promptly and identify department.
• Answer patient intercoms and dispatch appropriate staff.
• Maintain accurate telephone/visitor messages for routing.
• Welcome visitors and assist with inquiries.
• Assist physicians with requested patient information per policy.
• Enter physician orders into EPIC accurately and timely.
• Generate Kardex and Medical Admission Records from Merlin.
• Schedule labs, X-rays, and diagnostic procedures and forward documents.
• Complete lab requisitions and related forms per procedure.
• Phone in consults to other services promptly.
• Maintain communication with other patient care departments to meet needs.
• Coordinate transportation for patient movement as requested.
• Organize and maintain patient and department records for accuracy.
• Prepare patient ID bands and name tags accurately.
• Assemble and maintain patient charts and review printed orders.

Skills

Interpersonal communication

Phone etiquette

Patient greeting

Clerical coordination

Attention to detail

Education

High School Diploma

Medical Assistant program or secretarial school preferred

Tools

EPIC System

Merlin

Kardex

Job description

Performs a wide range of clerical, receptionist, dispatching and admitting/discharge duties in support of assigned patient care department.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.

PREFERRED QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

• Graduate of a Medical Assistant program or secretarial school preferred.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Responsible for greeting and admitting functions upon patients’ arrival to the department.
• 2. Courteously greets patients.
• 3. Completes admitting information in computer.
• 4. Locates and assigns beds.
• 5. Notifies referring physician of admission, as requested.
• 6. Responsible for proper and expedient communication of transfer information when patient moved from one location in the hospital to another.
• 7. When transferring a patient within the same patient care area; completes transfer function in the computer.
• 8. When transferring a patient to a different patient care area, notifies the receiving department, obtains bed assignment, dispatches support associate
• 9. Responsible for clerical discharge functions.
• 10. Disassembles patient record once discharge order received.
• 11. Schedules all follow-up appointments.
• 12. Arranges transportation for patient as necessary.
• 13. Completes discharge function in the computer.
• 14. Faxes copy of discharge summary to designated areas
• 15. Coordinates and facilitates ongoing communication to ensure efficient intradepartmental and interdepartmental operations.
• 16. Communicates in a timely fashion with other departments regarding patients who have been admitted, discharged, require inter-hospital transfer, or have expired. Communicates patient information and unit needs intra-departmentally.
• 17. Consistently answers telephone in a courteous and timely manner, identifying self and department at all times.
• 18. Consistently answers patient intercom in a courteous and timely manner and dispatches appropriate personnel.
• 19. Consistently maintains complete and accurate telephone or visitor messages for department personnel, assuring accurate routing of messages.
• 20. Welcomes visitors to the department and responds in a helpful and courteous manner to requests for assistance or information.
• 21. Assists physicians and other individuals by providing requested information about specific patient or department routines in accordance with Hospital Admin. Policy # IV.080-Release of Patient Information).
• 22. Enters into EPIC System any written physician orders in an accurate, consistent and timely manner.
• 23. Generates Kardex and Medical Admission Records from Merlin, upon entering of admission orders and distributes documents to appropriate individuals.
• 24. Schedules lab work, x-ray's, diagnostic procedures, and forwards documents to appropriate individuals.
• 25. Completes laboratory requisitions and other forms accurately and according to departmental procedure.
• 26. Phones in consults to other services in a timely and accurate manner.
• 27. Maintains communication with other patient care departments (e.g. Dietary, Physical Therapy) to assure patient care needs are met.
• 28. Coordinates and facilitates ongoing communication to ensure timely, efficient intradepartmental and interdepartmental transportation of patients.
• 29. Dispatches patient care personnel to provide patient transportation at the request of ancillary departments.
• 30. Organizes and maintains patient records and appropriate department records to help ensure accurate and complete documentation.
• 31. Accurately prepares patient identification bands and name tags.
• 32. Accurately assembles, maintains and breaks down patient charts, reviews all printed orders as they come off the printer for stats, lab and diagnostic tests and advises RN of stat orders according to departmental procedure.
• 33. Accurately records lab results reported by telephone.
• 34. When advised by lab of abnormal results, immediately alerts RN.