Unit Assistant - Pre Surgical

Memorial Sloan Kettering Cancer Center; New York (NY); On-site; USD 33,000 - 50,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center is seeking a Unit Assistant for the Pre Surgical Unit at our Manhattan campus. You will support patient flow, coordinate services, and respond to patient inquiries with professional, compassionate service.

The role emphasizes collaboration with clinical staff and maintaining efficient administrative operations. Ideal candidates have at least 2 years as a secretary or Medical Assistant in a healthcare setting, with strong communication and organizational

Qualifications

• Minimum 2 years of experience as a secretary or Medical Assistant in healthcare.
• Experience providing high-quality customer service in a clinical setting.
• Strong communication, organization, and basic computer skills.

Responsibilities

• Respond to patient inquiries and requests with excellent customer service.
• Coordinate with Memorial Sloan Kettering staff to fulfill orders and services.
• Handle stressful situations with good judgment and problem-solving.
• Multitask with clinical staff to address patient needs efficiently.
• Maintain a positive, professional demeanor with patients and the care team.
• Provide administrative support across the unit and manage patient flow systems.

Skills

Customer service

Communication

Organization

Computer skills

Job description

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK:

We are seeking Unit Assistants to become a part of our team of dedicated professionals! We believe that acting as a liaison between patients, guests, and Memorial Sloan Kettering staff is an important role with a significant impact on the patient experience. As a Unit Assistant in the Pre Surgical Unit, you will ensure the accuracy and timely implementation of orders, the coordination of services, and responsiveness to patient inquiries in a professional manner. You have experience working with complementary teams, possess strong critical thinking skills, take an analytical approach to problem-solving, and a proven ability to exhibit initiative.

Role Overview:

• Respond to patient's inquires and requests by providing great customer service and coordinating with Memorial Sloan Kettering staff
• Handle stressful situations and think on your feet to solve problems efficiently using good judgment and knowledge of internal systems and protocols
• Multitask and partner with clinical staff to ensure patients' needs are addressed efficiently
• Maintain a positive attitude and considerate demeanor when partnering with patients and the clinical team
• Play a vital role when providing administrative support to the entire unit
• Manage complex computer systems to maintain patient flow throughout the unit

Key Qualifications:

• Excellent costumer services skills, communication, organization, and intermediate computer skills.
• A minimum of 2 years of experience as a secretary or Medical Assistant in a healthcare setting preferred

Core Skills:

• Effective communication skills with the ability to figure out how best to reach difference audiences
• Desire to work as part of a care-giving, patient-centered team, capable of building strong relationships and delivering patient-centric solutions
• Excellent problem-solving abilities, wanting take initiative in new situations and take on tough challenges with a sense of urgency, high energy, and enthusiasm
• Relationship-building skills with the ability to understand and deliver customer-centric solutions

Additional Information:

• Location: 1275 York Avenue, New York, NY
• Schedule: 5 x 8 hours flexed between 12noon to 8pm Monday through Saturday (rotating weekend schedule).
• Reporting to: Nurse Leader

Helpful Links:

• Compensation Philosophy
• Benefits

Pay Range: $24.05 - $36.21

FSLA Status: Non-Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.