Unified Communications Team Lead

Archer; Arlington (VA); Sur place; USD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Health

Dental

Vision

401K

Life insurance

Disability plans

Vacation time

Holidays

Résumé du poste

Archer, in collaboration with TekSynap, seeks a Unified Communications Team Lead to support FDIC in Arlington, VA. You will lead a cross-functional UC team, overseeing telephony, video, and collaboration services while ensuring service delivery excellence for a federal program.

The role requires 10+ years of relevant experience, ITIL v3 Foundation, and the ability to obtain a Public Trust clearance. Bachelor’s degree or equivalent is preferred and strong communication is essential.

Qualifications

• Ten plus years of relevant experience.
• Leadership and work assignment
• Excellent communication and teamwork skills.
• Demonstrated experience supporting government agencies, customers, or contracts in federal environments.

Responsabilités

• Oversight of UCMT team leads for Telephony, Video Conferencing, and Collaboration.
• Configure and maintain software, equipment and facilities for UC operations.
• Ensure FDIC data is logically separated and accessible only to designated FDIC support personnel.
• Oversee preventive maintenance on devices used in UC environments per manufacturer guidelines.
• Assist FDIC with UC environment design and related network technologies.

Connaissances

Leadership

Communication

Teamwork

Government experience

Formation

Bachelor’s degree or equivalent experience

Description du poste

Archer is collaborating with TekSynap to connect them with exceptional professionals for this role.

We are seeking Unified Communications Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. Unified Communication services include online collaboration as well as voice communication and video systems. In general, these areas can be grouped into four main services: voice telephony, video conferencing, audio conferencing, and collaboration. You will oversee a team of agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required.

Experience

REQUIRED QUALIFICATIONS

• Ten plus years of relevant experience.
• Leadership and work assignment
• Excellent communication and teamwork skills.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Certification

• ITIL v3 Foundation Certified

Education

• Bachelor’s degree or equivalent experience, advanced degree preferred.

Clearance

• Ability to receive a Public Trust clearance

Responsibilities

• Responsible to ensure Adherence to and performance all Cross-Functional Services requirements relevant to the Unified Communications Services and other areas; Telephony, video conferencing and collaboration
• Oversee team leads of each communications areas; Telephony; Video conferencing; and Collaboration and their activities which include:
  • Configure and Maintain all Software, Equipment and facilities infrastructure necessary for the Normal Operations of the UCMT
  • Construct the UCMT database such that all FDIC Data will be logically separated to allow access only by those individuals who are providing to FDIC Support with respect to Unified Communications Cis
  • Provide only FDIC Service Delivery Designees access to the UCMTs.
  • Oversee preventive maintenance on Devices used by FDIC in connection with its Unified Communications ("Unified Communication Devices") based on manufacturer guidelines and specifications, to prevent, avoid and reduce future Incidents
  • Assist FDIC with the Unified Communication environment and related Network design and technologies,

WORK ENVIRONMENT

• Arlington, VA
• Type of environment: Varies
• Noise level: Low
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

Ability to receive a Public Trust clearance

WAGE INFORMATION

Target salary range: $120,000 - $170,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

• health
• dental
• vision
• 401K
• life insurance
• short-term and long-term disability plans
• vacation time
• holidays

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [e-mail] for assistance.