Unified Communications Manager

Sentinel Technologies Inc.; Warrenville (IL); Hybrid; USD 120,000 - 187,000; Full time

Job summary

Sentinel Technologies, Inc. seeks a Manager of Unified Communications to lead strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within a 24/7 healthcare environment.

The role covers hybrid cloud and on‑premises platforms, including Microsoft Teams Voice, CCaaS, paging, cellular, and fax systems, with emphasis on reliability, security, and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 5+ years in enterprise communications, UC technologies, or contact center tech.
• 2+ years of leadership or management experience.
• Experience managing technical teams, vendors, and enterprise services.
• Experience supporting multisite environments.
• Experience managing enterprise voice and UC engineering teams.
• Strong knowledge of Cisco/Avaya telephony, SIP, SBCs, SIP trunking, and Microsoft Teams Voice.
• Hands-on leadership with Cisco UCCE, Genesys Cloud CX, or similar platforms.
• Experience migrating legacy voice/CC environments to cloud UCaaS/CCaaS.
• Familiarity with healthcare communications, HIPAA, Epic integrations, and mission-critical operations.
• Experience implementing contact center automation, AI, virtual agents, and intelligent routing.
• Ability to lead teams in a 24x7x365 environment.
• Must have a valid driver’s license and be willing to travel between locations.

Responsibilities

• Lead strategy, operations, and modernization of enterprise voice, collaboration, and contact center tech.
• Oversee hybrid cloud and on‑prem platforms; manage vendors and budgets.
• Ensure highly available, secure, and compliant communications services.
• Drive digital transformation, automation, and AI-enabled solutions.

Skills

Leadership experience

Enterprise communications

UC engineering

Vendor management

Team leadership

Microsoft Teams Voice

Hybrid cloud

Education

Bachelor's degree or equivalent

Tools

Cisco UCCE

Genesys Cloud CX

SIP trunking

SBCs

Epic integrations

Job description

Responsibilities

Sentinel is seeking a Manager of Unified Communications to lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies within our client’s 24/7 healthcare environment. Responsible for hybrid cloud and on-premises communications platforms, including Microsoft Teams Voice, CCaaS solutions, paging, cellular, and fax systems, this role oversees specialized technical teams, manages vendors and budgets, and ensures highly available, secure, and compliant communication services. The ideal candidate is a proven leader with experience driving digital transformation, automation, and AI-enabled solutions while maintaining mission-critical system reliability and delivering measurable operational improvements.

This is adirect hireopportunity working a hybrid work schedule at either the Skokie or Warrenville, IL location.

Qualifications

Requirements:

• Bachelor's degree or equivalent relevant experience.
• 5+ years of experience in enterprise communications, unified communications, telecommunications, or contact center technologies.
• 2+ years of leadership or management experience.
• Experience managing technical teams, vendors, and enterprise technology services.
• Experience supporting large, complex, multisite environments.
• Experience managing enterprise voice and UC engineering teams.
• Strong knowledge of Cisco or Avaya telephony, SIP, SBCs, SIP trunking, and Microsoft Teams Voice.
• Hands-on leadership experience with Cisco UCCE, Genesys Cloud CX, or similar enterprise contact center platforms.
• Experience migrating legacy voice/contact center environments to cloud-based UCaaS or CCaaS platforms.
• Familiarity with healthcare communications, Epic integrations, HIPAA, and mission-critical clinical operations.
• Experience implementing contact center automation, AI, virtual agents, and intelligent routing.
• Ability to lead multidisciplinary teams in a highly available, 24x7x365 environment.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$120,000 - $187,000 annually

What you get:

• We offer weekly competitive pay, medical, dental, vision, 401K and more.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands‑on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity

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