Unified Communication Engineer I-Info Serv Data Center

The MetroHealth System (Cleveland, OH); Cleveland (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

The MetroHealth System is seeking an experienced IT networking professional to design, implement, and maintain enterprise-wide voice, video, and data networks in a large health system environment.

You will monitor network performance, evaluate vendor solutions, ensure security, and provide tier-one support while aligning projects with organizational goals and standards.

Qualifications

• CCNA certification and an associate degree or equivalent experience.
• One year of experience with Cisco UC, web Collaboration, networking and video conferencing.
• Experience with IP/SIP trunking and SBC deployments.
• Understanding of globalized +E.164 dial plans.
• LAN knowledge and AD integrations.
• Excellent written, verbal, and interpersonal communication skills.
• Strong management and leadership skills.

Responsibilities

• Design, implement, and maintain enterprise-wide voice, video, and data communications services.
• Monitor networks and systems for maximum availability and performance.
• Evaluate vendor proposals and solutions; ensure enterprise-wide security and documentation.
• Provide tier-one support and after-hours contact when needed.
• Uphold MetroHealth's mission, values, and customer service standards.

Skills

CCNA Certification

Networking knowledge

Communication skills

Leadership

Interpersonal skills

AD integrations

Education

Associate degree in Computer Science or equivalent

Bachelor's Degree in Computer Science or related discipline

Tools

Cisco Unified Communications

IP/SIP trunking

SBC deployments

Active Directory integrations

Job description

Location: BROOKLYN HEIGHTS

Biweekly Hours: 80.00

Shift: 8:00 AM - 5:00 PM

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Supports organizational, business, and clinical objectives by insuring the optimal design, implementation, and maintenance of enterprise-wide voice, video, and data communications services. Supports business and clinical objectives by insuring the adherence to standards, maintenance, and functionality of technical aspects of converged network infrastructure. Researches the latest technology and how it relates to the data, voice, and video networks of MetroHealth. Monitors all networks and systems for maximum availability and performance. Evaluates vendor proposals and vendor solutions. Insures enterprise-wide network security and documentation. Communicates with user project sponsor(s) and management personnel concerning status of projects and systems. Provides tier one support including after-hours contact when needed. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required:

• CCNA Certification, Associate degree in Computer Science or equivalent related work experience.
• One year of experience supporting or educational training using Cisco Unified Communications, web Collaboration, networking, and video conferencing systems.
• One year of experience supporting or educational training using IP/SIP trunking, & SBC deployments.
• Basic understanding of globalized +E.164 dial plans.
• LAN Knowledge, proxy servers, networking knowledge, network design and implementation, network troubleshooting, network hardware configuration, network performance tuning, and Active Directory integrations.
• Excellent written, verbal, and interpersonal communication skills.
• Strong management and leadership skills.
• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Preferred

• Bachelor's Degree in computer science or related discipline.
• Experience in large enterprise environments that include multiple site locations including work on Cisco Unified Communications systems and Cisco switched networks.
• Cisco CCNA.
• One year of experience supporting or educational training using enterprise contact center solutions.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction, including hearing clearly via a phone headset.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.