Unemployment Program Data Analyst & Process Improvement

DC Government; Washington (District of Columbia); On-site; USD 65,000 - 84,000; Full time

Job summary

DC Government, Department of Employment Services, Office of Unemployment Compensation (OUC) in Washington, DC, is seeking a Management Analyst to advance program operations through data evaluation, trend analysis, and actionable recommendations. This role supports USDOL requirements and emphasizes data-driven decision making.

Responsibilities include developing dashboards, training guides, SOPs, and cross-unit coordination to improve efficiency and customer service across the agency.

Qualifications

• Specialized experience in analyzing complex program data to support operational decisions.
• Experience collaborating with program offices, management, and staff to align operations.
• Ability to develop training guides, SOPs, and other documentation.

Responsibilities

• Evaluate data, identify trends, and prepare analytical reports for leadership.
• Create and maintain spreadsheets and dashboards to track program performance.
• Coordinate projects related to unemployment insurance and improve processes.
• Develop training materials and standard procedures to ensure consistency.

Skills

Data analysis

Process improvement

Project coordination

Dashboard reporting

Job description

DC Government, Department of Employment Services, Office of Unemployment Compensation (OUC) in Washington, DC, is seeking a Management Analyst to advance program operations through data evaluation, trend analysis, and actionable recommendations. This role supports USDOL requirements and emphasizes data-driven decision making.

Responsibilities include developing dashboards, training guides, SOPs, and cross-unit coordination to improve efficiency and customer service across the agency.