Unemployment Insurance Adjudicator at NC Department of Commerce

Charlestonsouthern; North Carolina; On-site; USD 42,000 - 58,000; Full time

Job summary

A leading state department offers a full-time Adjudicator position within the Employment Security Division in North Carolina. The role involves determining unemployment insurance eligibility, analyzing claims, and ensuring accurate documentation and legal adherence. The position promises competitive state benefits and the possibility of telework.

Benefits

Health insurance

Retirement benefits

Qualifications

• Understanding of federal and state unemployment insurance laws.
• Experience in a production-oriented environment.
• Ability to evaluate conflicting information accurately.

Responsibilities

• Determine eligibility for unemployment insurance benefits.
• Review and evaluate claim information, investigate discrepancies.
• Document pertinent information and apply applicable laws.

Skills

Communication

Customer Service

Analytical Skills

Writing Skills

Time Management

Organizational Skills

Education

Bachelor’s degree

Job description

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Start your journey towards success! The Department of Commerce, Employment Security Division is currently accepting applications for an Adjudicator.

This is a full-time position (40 hours per week) withState Benefits , including health insurance, as well as retirement.

Depending on business need and job suitability, this position may be a candidate for telework, subject to management approval.

SALARY SCHEDULE: NC08

SALARY Range: $42,500 - $57,165

Department Mission:
Under the Department of Commerce, the mission of the Division of Employment Security is to administer the unemployment insurance system for the state of North Carolina by delivering efficient, effective and quality service.

Description of Work:
This position is located in the Adjudication Unit with the Division of Employment Security and will report directly to the Adjudication Program Supervisor. Upon completing the 16-18 week training the employee in this position will determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations. This position also requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action. The work schedule for this position is Monday through Friday, 8 a.m. – 5 p.m. This position is physically located in Raleigh, North Carolina, Wake County.

Knowledge, Skills and Abilities / Competencies

Qualified applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Demonstrated work experience to quickly learn and understand, Federal and State unemployment insurance laws, DES rules and regulations, precedent decisions, and DES legal interpretations.
• Demonstrated work experience with strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.
• Demonstrated work experience to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production - oriented environment.
• Demonstrated work experience with strong writing skills to properly articulate all necessary findings and rationale for each determination.
• Demonstrated work experience with time management and organizational skills to efficiently manage and timely resolve all assigned work.

Applicants must meet both the Minimum Education and Experience Requirements and all posted Knowledge, Skills, and Abilities / Competencies requirements to be considered Qualified for the position.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. SeeOSHR.NC.GOV for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.