UNEMPLOYMENT CLAIMS AGENT - 10272026- 82215

State of Tennessee; Kingsport (TN); On-site; USD 33,000 - 40,000; Full time

Job summary

State of Tennessee is seeking an entry-level unemployment claims interviewer in Kingsport, TN. You will interview the public applying for unemployment benefits and perform related tasks under supervision.

The role involves determining eligibility, entering data into the unemployment system, and explaining insurance programs to claimants and employers. Prior office experience helps and basic computer proficiency is required.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Ability to interview applicants and determine eligibility.
• Proficiency with Microsoft Office products and basic math.

Responsibilities

• Retrieve information from employer and claimant to complete unemployment claim process.
• Review unemployment claims for accuracy and completeness.
• Explain unemployment insurance programs to applicants and employers.
• Identify type of claim and reason for separation; determine eligibility.
• Enter information into the unemployment insurance database.
• May provide guidance or training for process improvements.

Skills

Time management

Active learning

Active listening

Reading comprehension

Self-sufficient

Education

High school diploma or equivalent

Tools

Computer

Headset

Job description

State of Tennessee Job Information

Opening Date/Time 10/27/2026 12:00AM Central Time

Job Information

Opening Date/Time 10/27/2026 12:00AM Central Time

Closing Date/Time 11/09/2026 11:59PM Central Time

Salary (Monthly) $3,261.00

Salary (Annually) $39,132.00

Job Type Full-Time

City, State Location Kingsport, TN

Department Labor and Workforce Development

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF LABOR & WORKFORCE DEVELOPMENT, SULLIVAN COUNTY

This position is located in the Workforce Services Division.

Qualifications

Education and Experience

Graduation from high school or equivalent, customer service experience is preferred.

Overview

Under general supervision, is responsible for entry level professional unemployment work of average difficulty involving interviewing members of the public that are applying for unemployment benefits, and performs related work as required. An employee in this class conducts personal interviews that help determine an unemployment insurance claimant's eligibility. This class differs from the Unemployment Claims Adjudicator in that incumbents in the latter make determinations on disputed unemployment insurance claims.

Responsibilities

• Retrieves relevant information from employer and claimant to complete unemployment claim process, review unemployment claims for accuracy, and completeness
• Learns to explain and interpret unemployment insurance programs, guidelines, rules and regulations to applicants and employers through training, relevant materials and email updates.
• Identifies appropriate type of claim and reason for separation from employment based on information gathered, detects changes in claimant circumstances and makes initial determination of eligibility of each application for benefits.
• Learns to enter relevant information into the unemployment insurance database.
• May provide guidance or training for continuous improvement regarding the unemployment claims process.
• All other duties as required.

Competencies (KSA's)

Competencies

• Instills Trust
• Customer Focus
• Optimizes Work Processes
• Interpersonal Savvy
• Action Oriented

Knowledges

• Knowledge of Administrative and Clerical Procedures
• Knowledge of Principles and Processes for Customer
• Knowledge of Microsoft Office Products
• Knowledge of Basic Mathematics

Skills

• Time Management of One's Own Time
• Active Learning Skills
• Active Listening and Communication
• Reading Comprehension
• Must be Self-Sufficient

Abilities

• Deductive and Inductive Reasoning
• Written Comprehension
• Ability to Multitask
• Ability To Organize Day to Day Operations

Tools & Equipment

• Computer and Docking Station
• Headset