Underwriting Support Specialist, Marine Personal Lines

Markel; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with employer match

Employee Stock Purchase Plan

PTO, holidays and floating holidays

Parental leave

Job summary

Markel seeks an underwriting support professional to act as a resource within the underwriting team, handling day-to-day client servicing, gathering information, and processing routine transactions not requiring review by an underwriter.

You will maintain information flow, adhere to service standards, and help improve processes while building strong relationships with agents, brokers, and internal partners.

Qualifications

• Excellent oral and written communication and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and within a team.
• Ability to follow process and attention to details.
• Willingness to work toward insurance designation (AINS).
• Intermediate level of proficiency in MS Word and Excel.

Responsibilities

• Serve as point of contact for agents/brokers by gathering information and processing routine transactions.
• Obtain information needed to finalize inquiries and maintain follow-up for outstanding items.
• Ensure accuracy of information in all systems and verify documentation.
• Routinely communicate with team members and partners to gather information for reviews.
• Adhere to internal guidelines to ensure timely and accurate processing and compliance.
• Participate in problem solving to design and test improvements in processes and procedures.
• Under supervision, attach forms and make policy changes as requested.
• Build relationships with clients and colleagues across the organization.
• Participate in special projects to ensure efficient operations and meeting business results.

Skills

Excellent communication

Written communication

Organizational skills

Multi-tasking

Independent and team work

Attention to detail

Insurance designation (AINS) pursuit

MS Word

MS Excel

Tools

MS Word

Excel

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to‑day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.

Job Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
• Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.

Work Experience/Skill Sets

• Excellent oral and written communication and organizational skills
• Ability to multi-task in fast-paced environment.
• Ability to work independently and within a team.
• Ability to follow process and attention to details.
• Willingness to work toward insurance designation (AINS)
• Intermediate level of proficiency in MS Word and Excel.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e‑mail to the [e-mail].

No agencies please.