Underwriting Support Specialist, Binding P&C

Markel; Plano (TX); On-site; USD 28,000 - 59,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off & holidays

Job summary

Markel Group in Plano, TX seeks a detail‑oriented operations assistant to support underwriters, manage client servicing, and process routine transactions. You will gather information, verify documents, maintain suspense, and communicate with agents to move cases forward accurately and on time.

This role emphasizes teamwork, adherence to guidelines, and the opportunity to pursue an insurance designation (AINS) within a global insurer.

Qualifications

• High School diploma required; bachelor’s degree preferred.
• Excellent oral and written communication and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently and within a team.
• Follow processes and attention to detail.
• Willingness to work toward insurance designation (AINS).
• Intermediate proficiency in MS Word and Excel.

Responsibilities

• Serve as primary contact for agents/brokers, gathering information for underwriters.
• Obtain information to finalize inquiries and maintain follow-ups.
• Ensure accuracy of data in systems and documents.
• Communicate with team, agents/brokers, and partners to finalize transactions.
• Follow internal guidelines to process work accurately and compliantly.
• Participate in problem solving to improve processes and eliminate issues.
• Assist underwriters with forms and policy changes.
• Build relationships with clients and internal staff.
• Support special projects and team operations.

Skills

Communication

Multitasking

Teamwork

Attention to detail

AINS preparation

Education

High School diploma

Bachelor's degree preferred

Tools

MS Word

Excel

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem‑solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day‑to‑day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.

Job Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow‑up system for outstanding underwriting items.
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
• Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.

Education

• High School diploma required, bachelor’s degree preferred.

Work Experience/Skill Sets

• Excellent oral and written communication and organizational skills
• Ability to multi-task in fast-paced environment.
• Ability to work independently and within a team.
• Ability to follow process and attention to details.
• Willingness to work toward insurance designation (AINS)
• Intermediate level of proficiency in MS Word and Excel.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information

The salary range for this position is $20.41-42.56/hour. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job‑related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company’s annual incentive plan.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full‑time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non‑work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.