Underwriting Support Manager

Starr; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Starr in Chicago is seeking an Underwriting Support Manager to lead the underwriting support team within the Captive group, ensuring adherence to guidelines and efficient processing of applications. You will partner with underwriters to evaluate new and renewal business, develop risk management strategies, and deliver regular performance insights to senior management.

This role requires strong leadership, knowledge of commercial property and casualty insurance, and the ability to build broker

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or related field.
• 5+ years in commercial property and casualty underwriting; 2+ years in supervision.
• Knowledge of underwriting principles and guidelines.
• Strong leadership, communication, and analytical skills.
• Proficiency in underwriting software and MS Office.
• Designations such as CRIS, CPCU, ARM, or AU preferred.

Responsibilities

• Supervise and mentor a team of underwriting assistants, providing guidance and evaluations.
• Assist underwriters in evaluating new and renewal business per guidelines.
• Oversee daily operations, processing applications, endorsements, and renewals; improve workflows.
• Develop quality control measures to maintain underwriting standards.
• Collaborate with claims, risk control, and sales; maintain broker/client relationships.
• Prepare reports on performance, trends, and metrics for senior management.

Skills

Leadership

Team management

Underwriting principles

Data analysis

Communication

Microsoft Excel

Education

Bachelor’s degree in Business, Finance, Insurance, or related field

Tools

Underwriting software

MS Office / Microsoft Office

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The Underwriting Support Manager will play a crucial role in supporting the underwriting team within the Captive group by overseeing daily operations, ensuring adherence to underwriting guidelines, and assisting in the development and implementation of underwriting strategies. This position requires a strong understanding of commercial property and casualty insurance, excellent leadership skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities

Team Leadership and Development

Supervise and mentor a team of underwriting assistants, providing guidance, training, and performance evaluations. Foster a positive and collaborative work environment, encouraging professional growth and development.

Underwriting Support

Assist underwriters in the evaluation and analysis of new and renewal business, ensuring compliance with company guidelines and risk appetite. Collaborate with underwriters to develop and implement effective risk management strategies.

Operational Efficiency

Oversee the daily operations of the underwriting support team, ensuring timely and accurate processing of applications, endorsements, and renewals. Implement and monitor workflows and processes to enhance efficiency and productivity. Identify and address operational challenges, proposing and implementing solutions to improve performance.

Quality Assurance

Develop and implement quality control measures to maintain high standards of underwriting excellence.

Stakeholder Collaboration

Work closely with other departments, including claims, risk control, and sales, to ensure seamless service delivery and effective risk management. Build and maintain strong relationships with brokers, agents, and clients, providing exceptional customer service and support.

Reporting and Analysis

Prepare and present regular reports on underwriting performance, trends, and key metrics to senior management. Analyze data to identify opportunities for improvement and support strategic decision‑making.

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or a related field.
• Minimum of 5 years of experience in commercial property and casualty insurance underwriting, with at least 2 years in a supervisory or management role.
• Strong knowledge of underwriting principles, practices, and guidelines.
• Excellent leadership and team management skills.
• Exceptional analytical and problem‑solving abilities.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Proficiency in underwriting software and Microsoft Office Suite.
• Professional designations such as CRIS, CPCU, ARM, or AU are preferred.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim to grow our own talent and bring out the best in people. Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

https://starr.com/About/Careers