Underwriting Supervisor

The Money Store; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

The Money Store in Phoenix, AZ is seeking an Underwriting Supervisor to lead a team of underwriters and support staff, ensuring accurate mortgage risk assessment and timely decisions. You will monitor workflow metrics, align submission requirements with origination and operations, and drive continuous improvement while maintaining strong customer service standards in a fast-paced environment.

Strong leadership, a solid mortgage underwriting background, and proficiency with Encompass and

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 5-7 years of mortgage underwriting experience with 4+ years in a supervisory role.
• Deep knowledge of credit, income, assets, and loan documentation.
• Proven track record in leading teams and implementing process improvements.
• Strong leadership, coaching, and cross-functional collaboration skills.
• Experience with Encompass and workflow automation tools.

Responsibilities

• Lead and mentor underwriters and support staff with performance reviews and training.
• Monitor workflow metrics and drive improvements to meet SLAs.
• Set submission requirements with origination and operations; reduce resubmissions.
• Collaborate with operations to ensure smooth hand-offs between departments.
• Review complex underwriting files and provide final decisions when needed.
• Maintain knowledge of mortgage regulations and adjust underwriting practices.
• Oversee quality control and root-cause analysis to drive improvement.
• Present underwriting metrics and insights to senior leadership.

Skills

Leadership

Coaching

Interpersonal communication

Analytical thinking

Time management

Encompass experience

Workflow automation

Risk assessment

Education

Bachelor's degree in Finance, Business, Risk Management, or related field

Tools

Encompass

Workflow automation tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Underwriting Supervisor

Full Time Phoenix, AZ, US

Underwriting Supervisor

Key Responsibilities

• Lead, mentor and manage a team of underwriters and underwriting support staff, including performance reviews, training plans, career development, and workload balancing.
• Monitor underwriting workflow metrics (turn times, decision quality, exception rates, resubmissions) and drive process improvements to meet or exceed SLAs.
• Partner with origination and operations teams to set clear submission requirements, reduce rush applications and resubmissions, and reinforce communication and quality expectations.
• Collaborate with operations (processing, closing) to ensure smooth hand-off of transactions, clarity of roles, and no bottlenecks exist between departments.
• Review complex or high-risk underwriting files and provide final decisioning when needed or escape appropriately.
• Maintain up-to-date knowledge of mortgage regulations, credit policy changes, and market conditions; interpret how changes impact underwriting practices.
• Implement and oversee quality control processes within underwriting (e.g., audit of underwriting decisions, exceptions analysis, root-cause reviews) and apply findings to drive continuous improvement.
• Communicate underwriting metrics, trends and insights to senior leadership, suggesting actionable improvements and providing regular reporting.
• Foster a high-performance, "one-team" culture promoting collaboration, accountability, continuous training and feedback loops between underwriting, operations, sales and compliance.

Qualifications

Required:

• Bachelor’s degree (Finance, Business, Risk Management, or related field) or equivalent experience.
• Minimum of 5-7 years of underwriting experience in mortgage lending (conventional, FHA, VA, Non QM, USDA, and Jumbo) with at least 4 years in a supervisory or management role.
• Deep knowledge of credit, income, assets, loan documentation, appraisals, and condo reviews
• Proven track record of managing teams, setting standards, driving process improvements and meeting key performance metrics.
• Excellent leadership, coaching and interpersonal communication skills; ability to build strong relationships across origination, operations and senior leadership.
• Analytical mindset with ability to interpret metrics, identify trends and implement improvement plans.
• High integrity, strong decision-making skills, attention to detail, and ability to maintain risk controls while supporting business growth.
• Time Management skills are a must-have
• Experience working in Encompass and familiarity with workflow automation tools.
• Experience in developing and implementing checklists, SLAs and standardized playbooks for underwriting teams.
• Knowledge of multiple product lines (e.g., conventional, jumbo, non-QM, and portfolio).
• Prior involvement in multi-department process improvement, including collaboration with sales, processing, closing and QC/compliance teams.
• FHA and VA delegation is required
• Proven ability to work in fast paced environments and maintaining a positive customer service based attitude