Underwriting Associate Operations Account Specialist - Small Commercial - Agency Solutions Center

020 Travelers Indemnity Co; Alpharetta, Atlanta (GA, GA); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match Program

Paid Time Off

Job summary

Travelers Companies, Inc. in the United States seeks an Associate Operations Account Specialist to learn and grow in a supportive environment. You will train, manage multi-state accounts through lifecycle, issue policies, and build strong relationships with agents and partners.

Ideal candidates have a HS diploma, strong Microsoft Office skills, and excellent communication. The role emphasizes analytical thinking, prioritization, and adherence to state guidelines, with a comprehensive benefits

Qualifications

• High School Diploma or GED is required.
• Working knowledge of Microsoft Office or equivalent.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and projects.
• Strong analytical thinking and sound judgment.

Responsibilities

• Complete applicable market new hire training and certification.
• Manage multi-state, multi-line accounts through their lifecycle.
• Issuing policies and handling related account activities.
• Build and maintain relationships with teammates, business partners and agents.
• Learn workflows and state compliance guidelines.
• Analyze information to make sound decisions.
• Develop critical thinking to enhance partner and customer confidence.
• Meet service level commitments and deliver quality products on time.

Skills

Analytical thinking

Judgment

Time management

Desk management

Verbal communication

Written communication

Listening

Collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Operations Compensation Overview

Salary Range $47,700.00 - $78,600.00 Target Openings 1

What Is the Opportunity?

Travelers fosters a culture of innovation, respect, and empowerment, bringing together different backgrounds and perspectives. We are dedicated to serving our customers, communities, and each other. We seek resourceful candidates with excellent communication skills to join our team and contribute to our goal of being the top choice for customers and a key partner for agents and brokers. Travelers is looking for an Associate Operations Account Specialist (AOAS) to learn and grow in a supportive environment. You will work towards achieving business goals and objectives while receiving comprehensive mentorship and training to help you develop your skills and reach your full potential.

What Will You Do?

Successfully complete applicable market new hire training and certification.

Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities.

Build and maintain strong working relationships with teammates, business partners and agents.

Learn standardized workflows and state compliance guidelines to understand business processes.

Analyze multiple sources of information to make sound decisions.

Develop critical thinking and decision-making skills to enhance business partner and customer confidence.

Execute service level commitments and deliver quality products in a timely manner.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Proficient in standard business software, such as Microsoft Office or equivalent.
• Analytical thinking and judgment to analyze and compare information.
• Time and desk management skills to organize and manage multiple priorities.
• Effective verbal, written, and listening communication skills.
• Ability to deliver service excellence to internal and external partners to ensure a positive experience.
• Collaboration skills to work effectively in team situations.

What is a Must Have?

• High School Diploma or GED.
• Working knowledge of standard business software, such as Microsoft Office or equivalent.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. >> Explore life at Travelers .

Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. >> Discover diversity and inclusion.

Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits .

Travelers has been recognized by organizations such as G.I. Jobs and Military Times. >> Read more about recognition.

Our employees are valuable assets to their hometowns, volunteering for important causes each year. >> Learn about community involvement.

Imagine other opportunities here.