Underwriting Associate, Australia

Coalition, Inc.; United States; Remote; USD 49,000 - 70,000; Full time

Benefits offered by this job

100% health insurance coverage

Paid holidays

Pension contribution

Home office stipend

Wellbeing programs

Career advancement

Job summary

Coalition, Inc. is hiring an Underwriting Associate to support brokers and policyholders in Australia. You will assist with underwriting processes, respond to inquiries, and educate brokers on Coalition’s cyber insurance products and online quoting platform.

Ideal candidates have prior customer support experience, strong communication skills, and a proactive, learner mindset suitable for a fast-growing environment. Remote-first culture and cross-functional collaboration are key parts of the role.

Qualifications

• Prior experience in a customer support or customer service role.
• Excellent interpersonal and communication skills, especially in broker-facing roles.
• Resourceful and enthusiastic, with a desire to operate in a start-up environment.
• Experience with Zendesk is a plus.
• Prior insurance experience is a plus.
• An incredibly positive attitude—attitude overcomes all.
• Aspiration to develop a career in the insurance industry.

Responsibilities

• Answer inbound questions and requests from insurance brokers and current policyholders via email, live chat, and (less frequently) by phone.
• Ensure brokers and customers receive assistance from Coalition’s underwriting, business development, security, and claims teams.
• Educate brokers on Coalition’s cyber insurance products and how to use the online quoting platform (for brokers).
• Perform administrative insurance functions to keep the growth engine running, including entry of manual submissions, provision of Certificates of Currency, and processing policy date changes.
• Work with the Coalition team to implement organizational and product changes that mitigate customer pain points.

Skills

Customer support

Broker-facing

Positive attitude

Career development

Tools

Zendesk

Job description

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

Based on the success of our Australian business, we’re hiring our second Underwriting Associate to support Coalition’s delivery of best-in-class service to brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (including insurance brokers quoting on our platform and our policyholders), facilitating the underwriting process while rapidly learning about our differentiated Active Cyber Insurance offering.

Ideal candidates for the role will have demonstrated experience effectively finding solutions to broker and customer needs in an intricate, rapidly growing business—from basic company and product education to administrative and transactional assistance. They will also aspire to progress their career in the insurance industry. Pair that with an incredibly positive attitude and a drive to help others, and you’re someone we’d love to speak with.

Responsibilities

• Answering inbound questions and requests from insurance brokers and current policyholders via email, live chat, and (much less frequently) by phone.
• Ensuring brokers and current customers receive the assistance they need from Coalition’s underwriting, business development, security, and claims teams.
• Educating brokers on Coalition’s cyber insurance products, as well as how to use our online quoting platform (for brokers).
• Performing administrative insurance functions to keep our growth engine running, including the entry of manual submissions, the provision of Certificates of Currency, and processing policy date changes.
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points.

Skills and Qualifications

• Prior experience in a customer support or customer service role and/or a strong desire to learn.
• Excellent interpersonal and communication skills, both written and verbal, especially in broker-facing roles or similar (e.g., channel sales).
• Resourceful and enthusiastic, with a desire to operate in a start-up environment—if you’re looking for an opportunity to learn and expand your skill set, this is the place.
• Experience with Zendesk is not required but is a plus.
• Prior insurance experience is not required but is a plus.
• An incredibly positive attitude—attitude overcomes all.
• Aspiration to develop a career in the insurance industry.

Perks

• 100% of your private health insurance premiums on the approved health plan cover* for you and your dependents at the Base Tier 0 Australian Government Rebate pricing
• 20+ paid holidays
• 12% employer pension contribution
• Annual home office stipend
• Headspace and Wellhub Global Digital Plan
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

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Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).

Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre‑employment testing, or participate in the selection process, please contact us at [e-mail]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.