Underwriter I - Operations - Indirect Auto

PNC; United States; Hybrid; USD 50,000 - 65,000; Full time

Job summary

PNC is seeking an Underwriter I for its Retail Bank Operations – Indirect Auto team, based in Phoenix, AZ. The role entails evaluating consumer loan applications, communicating with the dealer network, and ensuring compliance with fraud controls.

The position requires handling multiple systems, documenting interactions with high accuracy, and maintaining quality while balancing speed. 2:00 PM–11:00 PM EST; occasional in-office days and Saturday work apply.

Qualifications

• Bachelor's degree required.
• Experience in lending or underwriting preferred.
• Strong attention to detail and accuracy.

Responsibilities

• Underwrite and evaluate consumer loan applications per policies.
• Communicate with dealer network to support lending decisions and provide status updates.
• Conduct fraud reviews and research to mitigate risk and ensure compliance.
• Document customer and dealer interactions accurately and maintain productivity.

Skills

Phone communication

Multitasking

Documentation accuracy

Critical thinking

Organization

Prioritization

Customer service experience

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Underwriter I within PNC's Retail Bank Operations – Indirect Auto organization, you will be based in Phoenix, AZ.

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executing strategic quality management functions.

Location & Schedule

• Remote position based in the Phoenix, AZ area.
• Requires occasional in‑office attendance, typically 1–2 days per month.
• Schedule: 2:00 PM – 11:00 PM EST (11:00 AM – 8:00 PM MST/Arizona Time).
• Availability to work 3 Saturdays per month and designated holidays is required.

Key Responsibilities

• Underwrite and evaluate consumer loan applications in accordance with established policies and guidelines.
• Receive incoming calls from and make outbound calls to the dealer network to support lending decisions and provide status updates.
• Conduct fraud reviews and research on applications when necessary to mitigate risk and ensure compliance.
• Accurately document customer and dealer interactions while maintaining productivity and quality standards.

Preferred Skills & Qualifications

• Strong phone communication skills with the ability to build rapport and professionally manage conversations.
• Ability to effectively multitask by speaking with customers or dealers while simultaneously documenting information and navigating multiple systems.
• Excellent typing and documentation skills with a high level of accuracy and attention to detail.
• Strong critical thinking and problem‑solving abilities to assess situations and make informed decisions.
• Proven ability to balance quality, efficiency, and speed in a fast‑paced environment.
• Strong organizational skills and ability to manage multiple priorities while meeting performance expectations.
• Experience working in customer service, lending, underwriting, collections, or other phone‑intensive environments is preferred.

Job Description

• Works under supervision or independently on relatively basic transactions. May have limited approval and/or exception authority. Performs or assists in preparation of offerings for specific transactions or in management of a portfolio and interacts with internal/external customers.
• Using judgment to identify risks and mitigants, performs or assists in preparation of offerings and/or scorecards (e.g. risk ratings) by analyzing credit, collateral strength and financial worthiness of loan/transaction parties. If relevant, performs ongoing credit risk management for assigned portfolio.
• Contacts internal/external customers and other parties as appropriate to gather information, clarify inconsistent, incorrect or missing information. May include relevant pre‑approval and post‑approval activities.
• Performs or assists with the identification and/or confirmation of all external regulatory requirements. Ensures internal policies/procedures are followed.
• Makes recommendations on credit decisions or makes credit decisions directly, as appropriate.

Employee Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Education

Bachelors

Certifications

No required certification(s)

Licenses

No required license(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. In addition, PNC generally provides paid time off, including maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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