Underground Utility Protection Coordinator

Lumos Fiber; High Point (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Bonus options

Paid time off

HSAs and FSAs

Life insurance

EAP

401K

Wellness program

Referral bonuses

Internet discounts

Job summary

Lumos Fiber is seeking a full-time Underground Utility Protection Coordinator in North Carolina to manage 811 locate tickets, coordinate with field teams and vendors, and ensure timely responses to protect underground infrastructure.

The role requires strong communication, data tracking, and compliance with One-Call regulations. You will monitor SLA performance, generate KPI reports, and escalate issues to leadership as needed.

Qualifications

• High School diploma required; Education in construction management, GIS, or equivalent preferred.
• 2+ years of experience in utility coordination, telecommunications, construction, or underground infrastructure operations.
• Strong organizational and time management skills.
• Understanding of GIS mapping systems and utility locate software preferred.
• Experience auditing GIS/fiber databases to identify data quality concerns.
• Knowledge of 811/One-Call processes and underground utility locating practices.
• Familiarity with state utility damage prevention regulations.
• Excellent written and verbal communication; able to collaborate with multiple vendors.

Responsibilities

• Receive, review, and process incoming 811 locate tickets within required response times.
• Coordinate locating activities with internal field teams and third-party vendors.
• Prioritize emergency and high impact locate requests to minimize service disruptions.
• Maintain accurate records of locate requests, responses, markings, and completed work.
• Monitor ticket volumes, aging, and compliance metrics to ensure SLA adherence.
• Communicate with construction crews, contractors, municipalities, and customers regarding locate statuses.
• Investigate damage incidents and assist with root-cause analysis and reporting.
• Ensure compliance with state One-Call laws and Lumos damage prevention policies.
• Generate reports related to locate performance, damages, ticket trends, and KPI's.
• Escalate unresolved conflicts, missed locates, or risk-related issues to leadership promptly.

Skills

Communication

Teamwork

Analytical thinking

MS Office

Attention to detail

Data analysis

Vendor management

Customer service

Safety compliance

Education

High School diploma

Construction mgmt

GIS knowledge

Utility management

Tools

GIS software

Fiber databases

Locate software

MS Excel

SharePoint

Job description

Lumos is looking for a full-time Underground Utility Protection Coordinator! Are you excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we are harnessing our technology to the best of our ability - ensuring employees have the necessary skills and knowledge to drive innovation and operational excellence?

Why Lumos

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do

• Receive, review, and process incoming 811 locate tickets within required response times.
• Coordinate utility locating activities with internal field teams and third-party locating vendors.
• Prioritize emergency and high impact locate requests to minimize service disruptions and infrastructure damage.
• Maintain accurate records of locate requests, responses, markings, and completed work in tracking systems.
• Monitor ticket volumes, aging, and compliance metrics to ensure SLA adherence.
• Communicate with construction crews, contractors, municipalities, and customers regarding locate statuses and conflicts.
• Investigate damage incidents and assist with root-cause analysis and reporting.
• Ensure compliance with state one-call laws, and Lumos damage prevention policies.
• Generate reports related to locate performance, damages, ticket trends, and operational KPI's.
• Escalate unresolved conflicts, missed locates, or risk-related issues to leadership promptly.

What You'll Bring

• Excellent verbal and written communication skills
• Strong interpersonal skills.
• Demonstrated analytical thinking, problem solving, and conflict resolution skills.
• Solid MS Office skills (Word, PowerPoint, SharePoint, Outlook, Excel).
• Attention to detail.
• Data analysis; Identification of concerns and opportunities.
• Ability to prioritize multiple deadlines.
• Team collaboration skills.
• Data tracking and reporting experience preferred.
• Customer Service experience required.
• Safety and compliance mindset preferred.

What Makes You a Great Fit

• High School diploma required. Education in construction management, GIS, utility management, or equivalent experience preferred.
• 2+ years of experience in utility coordination, telecommunications, construction, or underground infrastructure operations preferred.
• Strong organizational and time management skills required.
• Understanding of key business operations within Fiber Construction Technologies is highly desirable.
• Working experience managing multiple vendors and stakeholders.
• Experience auditing business processes and GIS/fiber databases to identify data quality concerns, process gaps, and opportunities for improvement.
• Knowledge of GIS mapping systems and utility locate software preferred.
• Familiarity with state utility damage prevention regulations.
• Knowledge of 811/One-Call processes and underground utility locating practices.
• Experience working with contract locating vendors.

Physical Requirements

• Frequent sedentary periods using computers, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice

Applicants must be at least eighteen (18) years of age at the time of application.

Equal Opportunity & Diversity

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.