Underground Student Supervisor

University of Texas at Austin; United States; On-site; USD 11,000 - 12,000; Part time

Job summary

The University of Texas at Austin is seeking Underground Student Supervisors to support daily Underground operations, lead student staff, and ensure a welcoming, safe environment for guests. You will assist with customer service, cash handling, inventory, and opening/closing responsibilities while modeling reliability and professionalism.

Open to Work-Study and non-Work-Study students, this limited-duration position offers leadership growth, hands-on operations experience, and flexible

Qualifications

• Must be a current UT Austin student and meet employment eligibility requirements.
• Complete and maintain required TABC alcohol certification.
• Strong reliability, punctuality and dependability.
• Excellent customer service and interpersonal skills.
• Good attention to detail, especially with cash handling and records.
• Ability to communicate professionally with customers and staff.
• Willingness to provide leadership and guidance to peers.
• Initiative to identify tasks needing attention without direction.
• Ability to learn and use facility equipment and computer systems.
• Commitment to a welcoming, inclusive, safe environment.

Responsibilities

• Maintain knowledge of service desk procedures and Underground/Texas Union policies.
• Follow cash-handling procedures; keep logs, balances and deposits accurate.
• Provide staff with assistance, direction, and guidance as needed.
• Maintain a clean, organized, and safe environment for employees and guests.
• Learn Underground’s lane control system and related tech.
• Understand basic pinsetter functions and assist with issues.
• Assist management with monthly inventory of retail merchandise and stock.
• Perform weekly inventories of office supplies and forms; flag low stock.
• Complete routine tasks and special projects with minimal direction.
• Assist with evaluating student employees and preparing evaluations.
• Handle opening, closing and supervisory shift responsibilities as needed.

Skills

Reliability

Punctuality

Customer service

Attention to detail

Professional communication

Leadership willingness

Job description

Job Posting Title

Underground Student Supervisor

Hiring Department

University Unions

Position Open To

All Applicants

Weekly Scheduled Hours

19

FLSA Status

To Be Determined at Offer

Earliest Start Date

Ongoing

Position Duration

Limited Duration Based on Business Need

Location

UT MAIN CAMPUS

Job Details

Purpose

The Texas Union Underground is seeking dependable, motivated student employees to serve as Underground Student Supervisors. This position offers increased leadership responsibility while supporting daily Underground operations and helping create a welcoming, safe, and enjoyable environment for guests.

Underground Student Supervisors serve as role models for student staff and assist with customer service, facility operations, cash handling, staff guidance, inventory, and opening and closing responsibilities. Successful candidates will demonstrate reliability, initiative, sound judgment, professionalism, and excellent customer service.

This position is open to Work-Study and non-Work-Study.

What You’ll Gain

The Student Supervisor position offers an opportunity to build practical experience inleadership, team supervision, customer service, facility operations, cash management, problem-solving, and employee development while taking on an important leadership role within the Underground team.

Responsibilities

• Maintain thorough knowledge of and follow service desk procedures and Underground and Texas Union rules, regulations, and policies.

• Follow established cash-handling procedures and maintain accurate records, including sign-in/sign-out logs, drawer balancing, deposits, and related documentation.

• Provide student staff with assistance, direction, and guidance as needed.

• Help maintain a clean, organized, and safe environment for employees and guests.

• Become proficient in the Underground’s computerized lane control system.

• Learn basic pinsetter functions and assist with identifying and correcting common operational problems.

• Assist management with monthly inventory of retail merchandise and other stock.

• Conduct weekly inventories of office supplies, worksheets, forms, and other operational materials, and report low stock with sufficient time for replenishment.

• Complete routine responsibilities and special projects with minimal direction.

• Assist professional staff with assessing student employee performance and preparing employee evaluations.

• Perform opening, closing, evening transition, and other supervisory shift responsibilities as operationally necessary.

Required Qualifications

• Must be a current student at The University of Texas at Austin and meet the University’s student employment eligibility requirements, including enrollment in at least six (6) semester credit hours, unless otherwise eligible under University policy.

• Complete and maintain required TABC alcohol certification.

• A strong record of reliability, punctuality, and dependability.

• Excellent customer service and interpersonal skills.

• Strong attention to detail and accuracy, particularly when handling cash and completing operational records.

• Ability to communicate effectively and professionally with customers, student employees, and professional staff.

• Willingness to provide leadership, guidance, and constructive assistance to peers.

• Initiative and the ability to recognize tasks that need attention without waiting for specific direction.

• Ability to learn and confidently use facility equipment and computer systems.

• Good judgment and the ability to respond appropriately to routine operational issues.

• Commitment to maintaining a welcoming, inclusive, clean, and safe environment.

• Flexibility to work a variety of supervisory shifts based on the operational needs of the Underground.

Hourly Rate

$11.34 per hour; up to 19 hours per week

Upon applying, please submit the following additional information:

• Resume/CV

• Weekly availability by day and date available to begin work

Employment Eligibility

Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.

Retirement Plan Eligibility

Students in this position may choose to enroll in the UTSaver voluntary retirement programs.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.