Unassigned Store Manager - Birkdale Village

LVMH; Charlotte (NC); On-site; USD 78,000 - 96,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee discount

Tuition reimbursement

Paid time off

Job summary

Sephora seeks an experienced Unassigned Store Manager for Birkdale Village in Charlotte. This salaried, full-time role involves leading client-focused store operations, driving sales, and upholding Sephora's brand values.

You will mentor teams on the sales floor, deliver superior customer service, and implement strategic plans to meet KPIs while maintaining store profitability and culture. Comprehensive benefits accompany the role.

Qualifications

• Experience in retail management at a large, high-volume store.
• Strong client service focus and experiential retail background.
• Excellent organizational, analytical and management skills.
• Hands-on leadership with ability to coach and motivate sales teams.
• Ability to attract, identify and inspire talented staff.

Responsibilities

• Create amazing customer experiences through client focus and collaboration; use store data to measure KPIs and action plans.
• Develop sales and budget strategies to maximize sales and profitability.
• Manage day-to-day store operations to ensure profitability and brand alignment.
• Engage and inspire through Sephora values and coach development.

Skills

Retail management

Customer service

Organizational skills

Coaching & development

Emotional intelligence

Job description

Unassigned Store Manager - Birkdale Village

Unassigned Store Manager - Birkdale Village

Profile

Job ID: 299153
Store Name/Number: NC-Birkdale Village (1350)
Address: 16926-C Birkdale Commons Pkwy Space # 9&11, Charlotte, NC 28078, United States (US)
Hourly/Salaried: Salaried (Exempt)
Full Time/Part Time: Full Time
Position Type: Regular

Your safety matters to us: All official Sephora US recruitment emails will come from a @sephora.com email address. We will never interview via text, ask you to download unfamiliar software, or request sensitive personal information such as your SSN or banking details via email, phone, or text. Learn more about Sephora on our official careers site inside-sephora.com, and search for verified US roles at join.sephora.com.

Belong to Something Beautiful: At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Store Manager, Unassigned

As our Store Manager, Unassigned, you’re a key team member who inspires, leads by example, and makes life a little more beautiful for our clients and teams. The Unassigned role allows Sephora to bench a SM candidate in large markets with growth opportunities. The Unassigned role is designed for the individual to be in position for 30-90 days and move to their own store.

Your responsibilities include

• Creating amazing customer experiences Through strong client Focus and collaboration, you are always seeking ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed. Use Sephora’s tools and data to measure KPIs and propose action plans to improve
• Developing Sales and Budget Strategies Your strategic vision and drive for results will lead to maximized sales and profitability by identifying, analyzing, and forecasting sales or opportunities. You will move the organization forward by consistent commitments to meeting objectives & results
• Managing Day to Day Store Operations Drive operational initiatives and ensure profitability and efficiency of your store. You will cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide
• Enhancing our culture by engaging & inspiring through our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative. You will help others grow by understanding their strengths and provide coaching and development

We would love to hear from you if have

• passion for excellent client service and experiential retail
• previous retail management experience at an equivalent sales volume store
• excellent organizational, analytical and management skills
• experience as a hands‑on leader who loves being on the sales floor to motivate, coach, and help teams succeed
• a knack for attracting, identifying and inspiring talented employees
• strong emotional intelligence, resilience, communication and the ability to influence team members
• flexible availability to work
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment, handle & apply products to clients
• Adherence to Sephora’s dress code and other policies in the Employee Handbook
• Ability to be mobile within the market, able to relocate a plus

$78,200.00 - $95,750.00. The actual pay offered depends on various factors, including qualifications for the position and relevant experience; and other legitimate, non-discriminatory business factors specific to the position or location. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; 401(k) savings plan; paid time off; employee discount/product perks; tuition reimbursement and employee referral bonus programs.

Diversity, Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business.

What You’ll Get:

The annual base salary range for this position is $78,200.00 - $95,750.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non‑discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.

• CaringCommunity.You’ll lead your store like a community–where everyone feels seen and supported – building confidence among your team and positively impacting clients.

• Fulfilling Path.Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.

• Meaningful Work.With a cultivated passion for beauty, your career is your stage. We’ll give you the environment and support your need to do more than sell products; you’ll contribute to the transformation of your team, customers, and community.

Rewards as Unique as You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.

• Wealth.We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.

• Balance.Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.

• Growth.No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.

• Perks.Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.

• Support.You don’t just lead a team that cares— you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.