UM Denial Coordinator

Oroville Hospital; Oroville (CA); On-site; USD 60,000 - 90,000; Part time

Job summary

Oroville Hospital in California is seeking a part-time Denial Coordinator to oversee the denial and appeal process, ensuring timely letters and logs. This role supports directors and coordinates with Patient Financial Services to minimize denials and optimize revenue cycle activities.

The position emphasizes strong communication, confidentiality, and the ability to manage multiple tasks in a fast-paced environment with professional accountability.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Proficient with Microsoft Office suite; strong Word/Excel skills.
• Excellent telephone and interpersonal communication abilities.
• Ability to follow written and oral directions precisely.
• Maintain confidentiality and demonstrate professional accountability.
• Self-directed with capability to work independently and meet deadlines.
• Strong problem-solving and critical-thinking skills.
• Demonstrated customer service excellence and teamwork.

Responsibilities

• Oversee denial and appeal processes to minimize denials and expedite responses.
• Prepare denial letters and maintain denial/appeal logs.
• Coordinate with departments to ensure timely submissions and data accuracy.
• Schedule and track UM/UR committee meetings and prepare minutes.
• Support training and development for department staff.
• Ensure proper documentation and communication with payers and insurers.

Skills

Excellent telephone skills

Oral and written communication

Follow written and oral directions

Confidentiality and privacy

Customer service

Coordinate daily workflow

Adaptability and dependability

Problem-solving and critical thinking

Education

High School Graduate or Equivalent

Bachelor’s Degree in related field preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Job description

Job Details:

Start Date:

Open Until Filled. This part-time position requires 40–47 hours worked per pay period.

Qualifications:

• High School Graduate or Equivalent
• Bachelor’s Degree in related field preferred
• Knowledge and ability to use effectively Microsoft Word, Excel, PowerPoint, Access, Outlook
• Excellent telephone skills
• Competent oral, written and composition skills
• Ability to follow written and oral directions
• Demonstrates high level of personal and professional accountability and responsibility
• Self-directed and performs duties independently
• Ability to problem-solve and apply critical thinking skills
• Must have the proven ability to maintain confidentiality
• Must demonstrate excellent customer service and communication skills
• Ability to effectively communicate and coordinate daily work flow to ensure department needs are met
• Must be flexible, dependable, and demonstrate the ability to adapt to change

Duties & Responsibilities:

Job Summary

The Denial Coordinator carries through to completion, specific work projects assigned by Director of Case Management, the Assistant Director of Case Management and services relative to; overseeing the appeal and denial process that includes, preventing denials, generating and processing denial letters, maintaining denial and appeal logs. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.

Administrative Duties

• Schedule department staff meetings, bi weekly UM/UR committee meetings and quarterly executive UM/UR committee meeting and ensure preparation of agenda and minutes and coordinating activities including scheduling, set up, food service, visual aids, etc…
• Acts as recording secretary for the UM/UR committee and UM/UR executive committee
  • Track and prepare needed documentation for quarterly CQI projects
• Oversee new hire training and ongoing development for department secretaries
• Ensure integrity and quality of department secretarial duties such as timelines of UR sent to insurances, ensure proper documents are provided to insurances, oversee the work and maintenance of outstanding accounts on ANSB and that certification and denials are handled in a timely manner.
• Develop and maintain training and continuing education materials and process for various positions in the department
• Scheduling Department meetings, In-services and interviews for potential candidates

Denial & Appeal Management

• Tracking denials and appeal status to ensure timely processing
• Analyze correspondence from insurances from denial and appeal to track results and monitor for trends and report findings
• Work as a liaison for the department with Patient Financial Services and Patient Access to communicate issues that cause denials and help to prevent the causation of denials
• Assembles data relative to denials and appeal outcomes
• Data entry into various software products
• AS400, ability to run queries and access billing records and demographic information
• Must be able to multitask and facilitate workflow to meet deadlines. Must meet deadlines as assigned
• Coordinate and facilitation of chart audits which may include analysis of correct charting, charge entry
• Performs other duties as assigned

Organizational Expectations

• Provides a positive and professional representation of the organization.
• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Adheres to infection-control policies and protocols.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements.

Lifting Requirements: Semi- Sedentary: Sits and walks throughout workday. Generally lifting objects not more than 25 lbs. and/or carrying objects weighing 10 lbs.

Job Posted:

08/13/2026

Contact Name:

Human Resources

Contact Phone:

530.712.2137

Contact Email:

[e-mail]