UKG Ready HR Lead

Accenture; Orlando (FL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking an experienced UKG HR Lead and Escalation Manager in the United States to partner with cross-functional teams, guide operations, and ensure governance and compliance across client environments. The role requires hands-on UKG Ready HR Core expertise and deep U.S. HR compliance knowledge.

The position offers opportunities for process improvement, documentation development, and mentorship within a global team. Travel may be required based on client needs.

Qualifications

• Minimum of 3 years of hands-on experience with UKG Ready HR Core and Value Add Modules (Performance, Compensation, Benefits, People Analytics, ACA, and Learning).
• Minimum of 3 years of advanced experience in U.S. HR compliance, including federal regulations and best practices.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

• Strong experience with HR processes.
• Escalation Management: support all aspects of configuration, implementation, enhancement, and escalations.
• Documentation & Training: develop functional and technical documentation, including training materials and implementation plans.
• Data Analysis & Communication: analyze complex data sets and present insights to stakeholders.
• Thought Leadership: develop new processes, methodologies, and tools based on best practices.
• Team Development: provide mentorship and knowledge transfer to consulting teams.
• Governance & Compliance: lead escalation governance meetings and ensure reporting and compliance.

Skills

HR processes

UKG Ready HR Core

HR compliance

Education

Bachelor's degree or equivalent

Tools

UKG Ready Certifications

Job description

We Are:

We are a global collective of innovators, applying “the New” every day to improve the way the world works and lives. “New” is not simply staying ahead of the curve—it’s redefining it. We operate at the intersection of the impossible and the transformative, turning bold ideas into meaningful outcomes where they matter most.

Join us to help clients unlock hidden value and deliver innovative, impactful solutions. With access to cutting-edge tools, continuous learning opportunities, and a global network of diverse talent, we drive success through a modern business architecture that challenges conventional practices. Our expertise spans more than 40 industries across 120+ countries, impacting millions of lives every day.

You Are:

An experienced UKG HR Lead with a strong track record of delivery, a passion for continuous learning, and a drive to grow and scale our Technology & Operations (T&O) UKG business. You bring deep functional expertise, leadership capability, and a proactive mindset to support both clients and internal teams.

The Work:

As a UKG HR Lead & Escalation Manager, you will partner closely with cross-functional teams to help clients fully realize the value of their workforce management investment. You will play a key role in guiding operations, improving processes, and ensuring governance and compliance across client environments.

Your responsibilities will include:

• Supporting and enabling team members to deliver high-quality solutions

• Leading the rollout of new processes and identifying opportunities to improve existing workflows

• Conducting audits to drive efficiency, accuracy, and compliance

• Maintaining governance standards and facilitating administrative oversight

Job Responsibilities:

Functional Knowledge:

• Strong experience with HR processes

Escalation Management:

• Ability to support all aspects of configuration, implementation, enhancement, and escalations

Documentation & Training:

• Develop comprehensive functional and technical documentation, including training materials and implementation plans

Data Analysis & Communication:

• Analyze complex data sets and present insights in a clear, compelling manner to stakeholders

Thought Leadership:

• Drive continuous improvement by developing new processes, methodologies, and tools based on practical experience and best practices

Team Development:

• Provide mentorship and knowledge transfer to consulting teams

Governance & Compliance:

• Lead escalation governance meetings and ensure all reporting and compliance requirements are met

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need:

• Minimum of 3 years of hands‑on experience with UKG Ready HR Core and Value Add Modules (Performance, Compensation, Benefits, People Analytics, ACA, and Learning)

• Minimum of 3 years of advanced experience in U.S. HR compliance, including federal regulations and best practices

• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Bonus Points If:

• You have team lead experience

• You have experience working with offshore teammates

• You have UKG Ready Certifications

• You have led customer escalations

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary RangeCalifornia $70,350 to $196,000Colorado $63,800 to $169,300Connecticut $63,800 to $169,300District of Columbia $68,000 to $180,300Illinois $59,100 to $169,300Maine $54,400 to $144,300Maryland $63,800 to $169,300Massachusetts $63,800 to $180,300Minnesota $63,800 to $169,300New York $66,300 to $196,000New Jersey $68,000 to $196,000Ohio $59,100 to $156,800Virginia $59,100 to $180,300Washington $80,200 to $180,300

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affinnative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.