uEHR Implementation Team: Grand Central Patient Flow inc. Clinical Case Management & Transfer Center

Valley Health System (New Jersey); Paramus (NJ); On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision discount

Retirement plan

Tuition assistance

Employee Assistance Program (EAP)

Fitness center discount

Paid holidays / PTO

Commuter benefits

Life Insurance

Job summary

Valley Health System is seeking an experienced uEHR Implementation Team member to design, configure, and support application solutions that improve patient flow and capacity management across the Grand Central Center, including bed management, environmental services, transport, and the transfer center. Role requires strong informatics foundations, project management experience, and Epic certification.

Nursing background is helpful but not required; flexible hours and on-call rotation may be

Qualifications

• Bachelor’s degree strongly preferred; equivalent combination of education and 4 years of relevant experience considered
• 2+ years of project management experience preferred
• Epic Certification in applicable field required
• Experience with application support, workflow analysis, and system configuration

Responsibilities

• Design, configure, and sustain application solutions to improve workflows, data integrity, and usability
• Lead testing planning, execution, and validation for assigned applications
• Develop and deliver end-user training and support system adoption
• Provide documentation and knowledge resources to ensure quality and consistency

Skills

Project management

Workflow analysis

Information systems

Data management

Analytical thinking

Communication skills

End-user training

Testing

Documentation

Team collaboration

Education

Bachelor's degree in Informatics/Information Systems/Computer Science

Tools

Epic Certification

Epic

Job description

Valley Health System is seeking a uEHR Implementation Team: Grand Central Patient Flow inc. Clinical Case Management & Transfer Center.Requires knowledge of patient flow and capacity management including bed management, environmental services, transport, and transfer center. Works on ADT, billing drivers, and patient movement. Nursing background is recommended but not required.Also supports systems beyond Epic.Position SummaryThe position is a technical and operational problem‑solver responsible for designing, configuring, and supporting application solutions that improve workflows, data integrity, and system usability. The role focuses on assigned applications while maintaining awareness of related systems to ensure seamless integration, effective operations, and high‑quality outcomes. This position may be required to work flexible hours or extended schedules during critical incidents or implementations and participate in on-call rotation as required.EducationBachelor’s degree in Informatics, Information Systems, Computer Science, or a related discipline relevant to the supported function is strongly preferred.Equivalent combination of education and 4 years of technical application experience in lieu of degree may be consideredIf an application requires certification, it must be obtained within 6 months and maintained throughout employment.ExperienceMinimum of 3 years of progressive experience in information systems, application support, or a related field preferred2+ years of project management experience preferredExperience working with application support, workflow analysis, and system configuration.Epic Certification in applicable field required.SkillsStrong knowledge of information systems, informatics, data management, and administrationAbility to design, build, and refine application solutions within assigned systemsUnderstanding of system relationships, workflows, and operational impactsStrong analytical and problem-solving skills, including gap analysis and root cause identificationAbility to translate business and technical requirements into functional solution designsExcellent verbal and written communication skills with ability to communicate complex concepts clearlyStrong interpersonal and collaboration skills; able to work independently and as part of a teamExperience with project management, including coordinating timelines, deliverables, and dependenciesAbility to facilitate and participate in testing, including test planning, execution, and validationAbility to develop and deliver end-user training and support system adoptionProficiency in documentation, including creation, review, and validation for accuracy and qualityAbility to analyze and interpret data to support decisions and process improvementsStrong organizational skills with ability to manage and prioritize multiple tasksAbility to identify risks, escalate appropriately, and support mitigation effortsCommitment to continuous learning and maintaining current knowledge of emerging technologiesSupervision ExercisedMay provide guidance, coaching, and mentoring to peers and junior staffCompetenciesApplication SupportDesigns, builds, and implements solutions within assigned applications, ensuring alignment with operational and technical requirements through collaboration with business and technical teams.Educates others in understanding relationships between systems, workflows, application behavior, and operational impacts.Reviews and refines configurations and designs for quality and effectiveness within assigned applications.Performs gap analysis within assigned applications and provides recommendations that improve workflows, integration, and overall system effectiveness.Communicates design and configuration concepts clearly to end users and stakeholders.Must maintain working knowledge of other applications used in the area of support.Translates requirements for solution design, configuration, and technical needs.DocumentationCreates and validates documentation, tools, and shared knowledge resources, ensuring quality and consistency aligned with best practices.Project ManagementManages projects within assigned applications or functional areas, coordinating deliverables, timelines, and dependencies to ensure quality outcomes.Identifies project risks, interdependencies, and issues, driving resolution to maintain progress, quality, and outcomes.Communicates project status, decisions, and impacts to stakeholders for alignment and visibility.TechnicalLeads technical discussions with colleagues to identify, analyze, and resolve infrastructure-related issues across applications.TestingFacilitates and participates in quality assurance and testing initiatives, supporting test planning, execution, and issue validation within assigned applications.TrainingDevelops and delivers training for end users supporting system adoption and proper workflow utilization.TroubleshootingProvides ongoing end‑user support for upgrades, new releases, and enhanced functionality.Troubleshoots and resolves incidents and requests, identifying and remediating root causes and escalating complex issues as appropriate.WorkflowLeads workflow, process, and requirements analysis, including process mapping and comprehensive workflow documentation, within assigned applications.Collaborates effectively with all customers to improve workflows and systems usability.Engages with customers to understand their operational workflows and deliver solutions that meet their unique needs.DataDefines and validates data requests ensuring accuracy, consistency, and alignment with operational and analytical needs.Gathers information and coordinates team members to deliver to customers organized, consistent, and accurate reporting, ensuring quality and completeness.Facilitates process improvement initiatives, supporting baseline data analysis and post‑implementation evaluation to assess effectiveness and efficiency gains.General ResponsibilitiesEstablishes, refines, and follows approaches and standards to drive consistent, reliable outcomes within scope.Supports and reinforces knowledge sharing by contributing to team learning and cross-training efforts.Manages and prioritizes work ensuring alignment with operational / technical requirements, quality standards, while meeting timelines.Proactively provides regular updates and statuses verbally and via departmental electronic systems.Responsible for maintaining budgets where appropriate and communicating opportunities for cost savings.Collaborates with colleagues and stakeholders to ensure industry and evidence based best practice will be implemented wherever possible to support the highest standard of care, meet regulatory requirements, and improve patient outcomes.MentoringGuides others in understanding relationships between systems, workflows, application behavior, and operational impacts.ProfessionalismMaintains a high standard of professionalism including effective communication with customers and team members.Refines skills, work approach, and behaviors to improve performance in response to feedback or self-identification.Creates communication for system changes, updates, and downtime procedures, ensuring clarity and consistency.Identifies and escalates issues / risks while guiding others in risk assessment and mitigation.Communicates concepts clearly, driving alignment across users, teams, and workflows.Responsible for timely and accurate escalation utilizing the appropriate pathway based on criticality.Develops and maintains strong customer, colleague, and vendor relationships, serving as a trusted point of contact.Rounds regularly including relationship and shadow rounding and reports back findings.Participates in meetings representing area of responsibility to build strategic partnerships, align expectations and integrate input into high-level decisions. Provides meeting summary to leadership.Ensures customer needs, business priorities, and operational requirements are accurately represented in solutions and projects.Facilitates and actively participates in solution decisions and ensures alignment with operational and customer needs.StrategyAligns work with departmental and organizational goalsIdentifies opportunities for improvement and innovationScopeResponsible for other duties and special projects as assignedRemains up to date on current and emerging technologies.Must obtain and maintain application certifications required for any part of your role.Operates within assigned applications.Job LocationKraft CenterShiftDay (United States of America)BenefitsMedical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)Group Term Life Insurance and AD&D(Full Time Employees)Flexible Spending Accounts and Commuter Benefit PlansSupplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended IllnessRetirement PlanTuition AssistanceEmployee Assistance Program (EAP)Valley Health LifeStyles Fitness Center Membership DiscountDay Care Discounts for Various Daycare FacilitiesSalaryJoining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.Pay Range: $90,168.00 - $112,715.20The posted pay range reflects the compensation for a full-time equivalent (1.0 FTE)EEO StatementValley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.