uEHR Implementation Team: Business Applications: Microsoft Platform

04 Valley Health System; United States; On-site; USD 90,000 - 113,000; Full time

Benefits offered by this job

Medical/Prescription, Dental & Vision

Paid Holidays

Wellness Time Off

Retirement Plan

Tuition Assistance

Employee Assistance Program

Job summary

Valley Health System is seeking a uEHR Implementation Team focusing on Business Applications within the Microsoft Platform. The role designs, configures, and supports solutions that improve workflows, data integrity, and system usability across the Microsoft 365 suite.

The position requires collaborating with teams, supporting incidents, and participating in on‑call rotations to ensure high‑quality outcomes and smooth adoption of new features.

Qualifications

• Bachelor’s degree in Informatics, Information Systems, Computer Science, or related field preferred.
• Minimum of 3 years in information systems, application support, or related field.
• 2+ years of project management experience preferred.
• Experience with application support, workflow analysis, and system configuration.

Responsibilities

• Design, configure, and support application solutions to improve workflows and data integrity.
• Maintain awareness of related systems for seamless integration and operations.
• Design and deliver end-user training and support system adoption.
• Facilitate testing, test planning, execution, and validation within assigned applications.
• Collaborate with cross-functional teams to ensure effective solutions.

Skills

Technical problem-solving

Workflow analysis

Requirements translation

Communication

Team collaboration

On-call readiness

Training development

Documentation

Data analysis

Risk identification

Education

Bachelor's degree in Informatics, Information Systems, CS or related

Tools

Microsoft Teams

Outlook

Dynamics CRM

SharePoint

Shifts

Lists

Bookings

O365 Platform

Job description

Valley Health System is seeking a uEHR Implementation Team focusing on Business Applications: Microsoft Platform. This role requires supporting applications in the focus areas of the Microsoft O365 Platform including, but not limited to, Microsoft Teams, Outlook, Dynamics CRM, SharePoint, Shifts, Lists, and Bookings.

Position Summary

The position is a technical and operational problem‑solver responsible for designing, configuring, and supporting application solutions that improve workflows, data integrity, and system usability. The role focuses on assigned applications while maintaining awareness of related systems to ensure seamless integration, effective operations, and high‑quality outcomes. This position may be required to work flexible hours or extended schedules during critical incidents or implementations and participate in on‑call rotation as required.

Education

Bachelor’s degree in Informatics, Information Systems, Computer Science, or a related discipline relevant to the supported function is strongly preferred Equivalent combination of education and 4 years of technical application experience in lieu of degree may be considered If an application requires certification, it must be obtained within 6 months and maintained throughout employment.

Experience

Minimum of 3 years of progressive experience in information systems, application support, or a related field preferred 2+ years of project management experience preferred Experience working with application support, workflow analysis, and system configuration.

Skills

Strong knowledge of information systems, informatics, data management, and administration Ability to design, build, and refine application solutions within assigned systems Understanding of system relationships, workflows, and operational impacts Strong analytical and problem‑solving skills, including gap analysis and root cause identification Ability to translate business and technical requirements into functional solution designs Excellent verbal and written communication skills with ability to communicate complex concepts clearly Strong interpersonal and collaboration skills; able to work independently and as part of a team Experience with project management, including coordinating timelines, deliverables, and dependencies Ability to facilitate and participate in testing, including test planning, execution, and validation Ability to develop and deliver end‑user training and support system adoption Proficiency in documentation, including creation, review, and validation for accuracy and quality Ability to analyze and interpret data to support decisions and process improvements Strong organizational skills with ability to manage and prioritize multiple tasks Ability to identify risks, elevate appropriately, and support mitigation efforts Commitment to continuous learning and maintaining current knowledge of emerging technologies.

Supervision Exercised

May provide guidance, coaching, and mentoring to peers and junior staff.

Competencies

Application Support Designs, builds, and implements solutions within assigned applications, ensuring alignment with operational and technical requirements through collaboration with business and technical teams. Educates others in understanding relationships between systems, workflows, application behavior, and operational impacts. Reviews and refines configurations and designs for quality and effectiveness within assigned applications. Performs gap analysis within assigned applications and provides recommendations that improve workflows, integration, and overall system effectiveness. Communicates design and configuration concepts clearly to end users and stakeholders. Must maintain working knowledge of other applications used in the area of support. Translates requirements for solution design, configuration, and technical needs.

Documentation Creates and validates documentation, tools, and shared knowledge resources, ensuring quality and consistency aligned with best practices.

Project Management Manages projects within assigned applications or functional areas, coordinating deliverables, timelines, and dependencies to ensure quality outcomes. Identifies project risks, interdependencies, and issues, driving resolution to maintain progress, quality, and outcomes. Communicates project status, decisions, and impacts to stakeholders for alignment and visibility.

Technical Leads technical discussions with colleagues to identify, analyze, and resolve infrastructure‑related issues across applications.

Testing Facilitates and participates in quality assurance and testing initiatives, supporting test planning, execution, and issue validation within assigned applications.

Training Develops and delivers training for end users supporting system adoption and proper workflow utilization.

Troubleshooting Provides ongoing end‑user support for upgrades, new releases, and enhanced functionality. Troubleshoots and resolves incidents and requests, identifying and remediating root causes and escalating complex issues as appropriate.

Workflow Leads workflow, process, and requirements analysis, including process mapping and comprehensive workflow documentation, within assigned applications. Collaborates effectively with all customers to improve workflows and systems usability. Engages with customers to understand their operational workflows and deliver solutions that meet their unique needs.

Data Defines and validates data requests ensuring accuracy, consistency, and alignment with operational and analytical needs. Gathers information and coordinates team members on deliver to customers organized, consistent, and accurate reporting, ensuring quality and completeness. Facilitates process improvement initiatives, supporting baseline data analysis and post‑implementation evaluation to assess effectiveness and efficiency gains.

General Responsibilities Establishes, refines, and follows approaches and standard to drive consistent, reliable outcomes within scope. Supports and reinforced knowledge sharing by contributing to team learning and cross‑training efforts. Manages and prioritize work ensuring alignment with operational / technical requirements, quality standards, while meeting timelines. Proactive provides regular updates and statuses verbally and via departmental electronic systems.

Responsible for maintaining budgets where appropriate and communications opportunities for cost savings. Collaborates with colleagues and stakeholders to ensure industry and best practice will be implemented wherever possible to support the highest standard of care, meet regulatory requirements, and improve patient outcomes. Mentoring Guides others in understanding relationships between systems, workflows, application behaviour, and operational impacts.

Professionalism Maintains a high standard of professionalism including effective communication with customers and team members. Refines skills, work approach, and behaviours to improve performance in response to feedback or self‑identification. Creates communication for system changes, updates, and downtime procedures, ensuring clarity and consistency. Identifies and escalates issues / risks while guiding others in risk assessment and mitigation. Communicates concepts clearly driver a aligning across users, teams and workflows. Responsible for timely and accurate escalation utilizing the appropriate pathway based on criticality. Develops and maintains strong customer, colleague, and vendor relationships dx serving as trusted point contact. Rounds regularly including relationship shadow rounding and reports back findings.

Participates in meeting representing area of responsibilities to build strategic partnerships, align expectations and integrate input into high‑level decisions . Provides meeting summary to leadership Ensures general responsibilities during process and administrative duties. Faciliates and actively depends in solution decisions and ensure alignment dt the end user . This comp is am..

Job Location

Kraft Center Shift Day (United States of America)

Benefits

Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees) Group Term Life Insurance and AD&D(Full Time Employees) Flexible Spending Accounts and Commuter Benefit Plans Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.) 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness Retirement Plan Tuition Assistance Employee Assistance Program (EAP) Valley Health LifeStyles Fitness Center Membership Discount Day Care Discounts for Various Daycare Facilities Salary Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.

Pay Range

$90,168.00 - $112,715.20

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment. Valley Health System is proud of our commitment to improving the lives of our patients, our staff, and the communities we serve. When you join Valley, you’re joining a team of people who believe in delivering quality care in a supportive environment where top performance is both nurtured and recognized. Our culture is built on going the extra mile, doing what’s right, and always striving to be better together.