UA Manager - Zurich E&S Casualty

Zurich Insurance Company Ltd.; Marietta (GA); Hybrid; USD 76,000 - 124,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Zurich E&S is seeking an experienced UA Manager to lead the Casualty Wholesale team in a hybrid Atlanta/US location. Expected to guide a 7-10 person unit, driving performance, service quality, and account management.

The role requires a strong background in underwriting, leadership and client relations, with travel to offices as needed and a flexible schedule. Excellent communication and strategic thinking are essential.

Qualifications

• Bachelor's degree or equivalent in Insurance/Underwriting or related field, 4+ years in Insurance/Underwriting or Market Facing area OR Zurich Certified Insurance Apprentice with 4+ years' experience
• High School Diploma or Equivalent with 6+ years in Insurance/Underwriting or Market Facing area and knowledge of industry
• Knowledge of the insurance industry and regulatory environment

Responsibilities

• Lead and develop a UA team of 7-10 associates.
• Assess and improve underwriting processes to meet technical standards.
• Maintain engagement with producers on status of new business and renewals.
• Handle client issues, policy changes, and billing questions as needed.
• Participate in key account relationships in person or via teleconference.
• Conduct performance evaluations and career development discussions.
• Make staffing decisions and coach staff to deliver outstanding client service.
• Foster cross-training and share knowledge to support multiple workflows.
• Lead team huddles, build relationships across the business, and onboard new staff.

Skills

Leadership

Underwriting

Team management

Client relations

Process improvement

Education

Bachelor's degree or equivalent in Insurance/Underwriting

High School Diploma (and 6+ years experience)

Job description

Zurich E&S is hiring an experienced UA Manager to join our Casualty Wholesale team! This position will be located in one of the following office locations: Atlanta, GA, Scottsdale, AZ, Rocky Hill, CT or NYC.

While this position will be based out of one of these office locations, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you and the team. This role requires being in the office three days per week.

As a member of Zurich's Underwriting team, you will enjoy the opportunity to fully apply and hone your leadership and strategic thinking skills. There will be some travel for this position to offices where the UA Associates sit.

Responsibilities of this role include:

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
• Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions.
• Participates in key account business relationships in person or teleconference with Underwriters.
• Conducts regular performance evaluations, ensures staff are meeting performance standards based on key operational performance metrics, staffing models and growth goals of the business units supported. Regularly conducts career development conversations with staff and creates robust development plans.
• Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
• Builds strong relationships across the business. Takes leadership role in Underwriting team huddles and meetings
• Assisting to onboard and train new Underwriting Assistants and Underwriters.
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

The UA Manager will be expected to lead, motivate and develop UA Associates to deliver superior broker/customer experiences. The ability to prioritize, manage process and workflow and ensure expedited actions are taken where appropriate will be important to success in this role. This individual will be responsible for managing a team of 7-10 direct reports.

UA Manager, Zurich E&S Required Qualifications:

• Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years' experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

• Bachelor’s degree
• Knowledge of operational budgets
• Advanced knowledge of Casualty lines of business
• Advanced knowledge of the insurance industry and the legal and regulatory guidelines
• People management or supervisory experience
• Ability to manage and build rapport with team
• Advanced skills in problem solving, relationship building, active listening, needs analysis, and win-win negotiation
• Excellent organizational, written, oral communication and presentation skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary rangefor this position is $75,800.00 - $124,100.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Atlanta, AM - New York, AM - Rocky Hill, AM - Scottsdale
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered:No
Linkedin Recruiter Tag: #LI-WL1 LI-ASSOCIATE