TX Teller - The Woodlands FT/PT

Florida and Texas Currency Exchange; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Currency Exchange and Texas Currency Exchange are seeking a Teller to greet customers, assist with currency exchange, and ensure accurate, secure transactions at our branches. You will balance cash, verify identifications, and support daily branch operations.

The ideal candidate brings strong communication skills, attention to detail, and a collaborative attitude to help deliver exceptional service in a fast-paced environment.

Qualifications

• Knowledge of currency exchange services and procedures.
• Strong customer-service orientation.
• Ability to handle cash accurately.
• Integrity and trustworthiness.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently following policies.
• Balance till at the start and end of each shift.
• Maintain balanced till and record transactions properly.
• Research discrepancies and provide explanations/resolutions promptly.
• Follow security procedures to protect against fraud and theft.
• Identify and report suspicious activities per policies.
• Verify customer identification and required documentation.
• Maintain confidentiality of customer information.
• Answer calls and inquiries professionally.
• Refer customers to appropriate staff for complex issues.
• Keep up-to-date knowledge of products, services, policies.
• Collaborate with team to achieve branch goals and improve satisfaction.
• Participate in ongoing training and development.

Skills

Customer Service

Attention to Detail

Excellent Communication

Teamwork

Numerical Skills

Job description

About Florida and Texas Currency Exchange

Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.