TWU Lead Passenger Ramp

Worldwide-Flight-Services-3e56de5d; Houston (TX); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

DailyPay access

On-the-spot awards

Medical options

401k program

Internal mobility and transfers

Job summary

Worldwide Flight Services is seeking a Lead Ramp Agent in the Houston area to oversee ramp operations, supervise ramp agents, and ensure safe, efficient handling of cargo and luggage for on-time flights.

The role requires strong leadership, attention to detail, and the ability to work in a fast-paced environment. Compensation is $22.50 per hour, with union TWU coverage and opportunities for overtime and advancement.

Qualifications

• HS Diploma, GED or Equivalent.
• Must be at least 18 years old.
• Valid US driver's license.
• Ability to work various shifts, including nights, weekends, and holidays.
• Fluent in reading, writing, speaking English.

Responsibilities

• Oversee and support ramp agents in daily operations.
• Train and demonstrate proper work and safety procedures.
• Assign and schedule work tasks to maintain efficiency.
• Monitor and analyze work methods and outcomes.
• Identify and report operational issues to management.
• Assist in the effective use of tools, equipment, and materials.
• Ensure compliance with site security procedures.
• Report security breaches, suspicious activity, or policy violations.

Skills

Leadership

Training

Communication

Problem-solving

Team mentoring

English fluency

Safety procedures

Education

HS Diploma or GED

Tools

Airline operations systems

Baggage tracking systems

Job description

Requisition ID15338-Posted10/01/2026-Regular Full-Time-Ramp Service-United States-Texas

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Lead Ramp Agent oversees ramp operations, ensuring safe and efficient aircraft handling, baggage loading, and ground support services. This role provides guidance to ramp agents, assigns tasks, and ensures compliance with safety regulations and airline procedures. While not a disciplinary role, the Lead serves as a key point of contact for operational efficiency and issue resolution.

This position requires strong leadership, attention to detail, and the ability to work in a fast-paced, physically demanding environment. Compliance with all safety and security protocols is essential.

Compensation: $22.50/hourly

**This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union that requires joining the TWU and paying union dues.**

Responsibilities

• Oversee and support ramp agents in daily operations.
• Train and demonstrate proper work and safety procedures.
• Assign and schedule work tasks to maintain efficiency.
• Monitor and analyze work methods and outcomes.
• Identify and report operational issues to management.
• Assist in the effective use of tools, equipment, and materials.
• Ensure compliance with site security procedures.
• Report security breaches, suspicious activity, or policy violations.
• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age.
• Valid US driver's license.
• Ability to work various shifts, including nights, weekends, and holidays.
• Strong leadership, communication, and problem-solving skills.
• Ability to read, write, speak, and understand English fluently.

Preferred Skills

• Prior experience as a Ramp Agent or in a similar airline ground operations role.
• Proficiency in using airline operations or baggage tracking systems.
• Familiarity with airline safety regulations, ground handling procedures, and aircraft servicing.
• Ability to adapt to changing operational needs and work under pressure.
• Strong problem-solving and decision-making skills in a fast-paced environment.
• Ability to train and mentor team members effectively.

Physical Requirements/Working Conditions

• Ability to lift, push, pull, and move items weighing up to 70 lbs consistently.
• Capable of standing, walking, bending, kneeling, and stooping for extended periods.
• Comfortable working in outdoor environments, including exposure to extreme weather conditions (heat, cold, rain, snow, etc.).
• Ability to work in a high-noise environment with proper hearing protection.
• Must be able to climb, reach, and work in confined spaces as required.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.