TV Systems Technician

ASM Global; New York (NY); On-site; USD 34,000 - 49,000; Part time

Job summary

Barclays Center is seeking a TV Systems Technician to oversee day-to-day operation of the StadiumVision IPTV system and to serve as the first contact for events. You will troubleshoot, maintain, and assist with content management and event setup for a dynamic live entertainment venue.

The role requires a Bachelor’s degree with 2+ years in a real-time IT/live production environment, strong communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• Bachelor’s degree or foreign equivalent in a relevant field with 2 years of related experience.
• Experience working with customers and operating IT-based systems in real-time live production.
• Effective communication, time management, and customer management skills.
• Comfortable working in a high-pressure environment requiring real-time decision making.
• Experience with headend, content distribution across IP network, and router/switching configurations.
• Understanding basic cabling and connectivity diagrams of interconnected systems.
• Experience with graphical content creation (Adobe Creative Suite).

Responsibilities

• Serve as StadiumVision event day operator and venue liaison.
• Create and manipulate StadiumVision scripts for IPTV system.
• Manage all content and playlists for playback.
• Perform building-wide quality control checks for events.
• Deploy new DMP hardware and document system issues.

Skills

Real-time IT systems

Customer management

Communication skills

Time management

Headend/IP networking

Adobe Creative Suite

Live event production

Education

Bachelor’s degree in a relevant field

Job description

Position Title: TV Systems Technician

Department: Facilities Presentation

Reports to: IPTV Engineer

FLSA Status: Non-Exempt/ Part-Time Hourly

Union Code: Non-Union

Minimum Pay Rate: $30.00/hour

Maximum Pay Rate: $30.00/hour

Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center!

At Barclays Center,we’remore than just a venue –we’rea dynamic community driven by a shared passion for creating unforgettable live experiences.We’rededicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

Ifyou’resomeone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment.Come bea part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.

Our Company Values

We understand that it is important for you to know what our values are todetermineif they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

Key Attributes for Success

To excel in this role, candidates mustpossessa genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences andmaintaininga positive atmosphere for our guests.Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.

• Enjoysdemonstratingenthusiasm and dedication in providing exceptional service.

• Wantsto make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoyscollaborating effectively with colleagues and partners.

• Likesbuilding and nurturing strong relationships within the team.

• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.

• Wantsto quickly adjust to changes in the environment to ensure guest satisfaction.

• Thrivesin dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.

• Enjoysconveying information clearly, confidently, and with warmth.

• Wantsto communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.

• Likesanticipatingguest needs and consistently exceeding expectations.

• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires toidentifyand resolve issues creatively and efficiently.

• Enjoyshandling guest concerns with empathy and professionalism, turning challenges into opportunities.

• Likes taking initiative to address potential problems before they escape fix.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.

• Enjoys ensuring every aspect of service delivery is meticulously executed tomaintainhigh standards.

• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

Position Summary

The TV Systems Technicianis responsible forevent day preparation and operation of the Barclays Center content management and Internet protocol (IP) TV system, CiscoStadiumVision. This position will serve as the arena’s first point of contact for events and will berequiredtoexpediterequests and issues as applicable. The TV Systems Tech will also be responsible for performing basicStadiumVisionmaintenance and administration as well as performing basic troubleshooting across the overall system to identify issues impacting standardStadiumVisionoperations.

**ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do**

• Serve asStadiumVisionevent day operator and representative for the venueregardinggroup & zone assignments, sponsorship commitments, custom configurations, etc.

• Create and manipulateStadiumVisionscripts used to control the building IPTVsystem

• Manage all content created for and playlists associated with playback throughStadiumVision

• Perform building-wide quality control checks forevents

• Create and edit content needed for eventplayback

• Work closely with building food and beverage representatives to manage dynamic menusignage

• Deploy new DMPhardware

• Document system errors or issues that occur during events inappropriate IPTVsystem eventlogs

CANDIDATE PROFILE: Who You Are

• Bachelor’s degree, or foreign equivalent, in relevant field plus 2 years of progressively responsible positions and/or post baccalaureate experience in the job offered.

• Experience working with customers and operating IT based systems in a real-time live productionenvironment

• Effective communication, time management, and customer management skills

• Comfortable working in high-pressure environment requiring real-time decisionmaking

• Experience working with headend (content packet encoding and distribution across an IP network) and router/switchingconfigurations

• Understanding of basic cabling and connectivity diagrams of interconnected systems and devices

• Experience with graphical content creation (i.e.Adobe Creative Suite)

KEY COMPETENCIES: Skills You Possess

• Self-starter requiring little supervision that is highly organized with the ability to effectively prioritize and drive closure across an array oftasks

• Must have the ability to work evenings, weekends, and holidays to for event operation, execution, and necessary systemmaintenance

• Experience with live broadcast production environments a plus

WORK ENVIRONMENT: Where You Will Be

• This position is fully on-site based in Barclays Center, located in the heart of Brooklyn, NY.
• Consistent on-site attendance is required to support daily operations, collaboration, and direct technical support during live events.
• Work schedules are flexible to support live events, urgent technical issues, maintenance windows, and last-minute adjustments and often include nights, weekends, holidays, long days, late nights, and early mornings.

**Barclays Center/Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Barclays Center/Legends Global may require an employee to perform duties outside his/her normal description.**