Turndown Attendant

The Loren at Lady Bird Lake; Austin (TX); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

401(k) with company match

Medical with 0 deductible

Paid PTO

Paid Holidays

Paid parental leave

Job summary

The Loren at Lady Bird Lake in Austin, TX is seeking a diligent Housekeeping Associate. You will perform turndown services, clean guest rooms and public areas, restock amenities, and maintain a pristine environment for guests throughout the shift.

This role requires physical stamina to lift up to 50 lbs and operate cleaning equipment safely. Benefits include PTO, holidays, and employee meal perks in a fast-paced hospitality setting.

Qualifications

• Knowledge of general cleaning principles and safety.
• Able to understand and follow written/verbal instructions.
• Ability to operate standard cleaning equipment and perform routine tasks.

Responsibilities

• Perform turndown service on PM shift.
• Clean and reset guest rooms and public areas to maintain cleanliness.
• Restock rooms with amenities and supplies as needed.
• Vacuum and clean floors, windows, and fixtures.
• Ensure guest rooms are safe, tidy and presentable at all times.

Skills

Basic cleaning principles

Communication skills

Equipment operation

Tools

Cleaning equipment

Job description

Job Details

Job Location: AUSTIN, TX 78704
Salary Range: $19.00 Hourly
Job Shift: Any

Benefits

• Participation in 401(k) with company match of up to 4%*
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program*
• Complimentary Employee Meal*
• Complimentary Bus Passes*
• 50% off Dining in Nido*
• Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary / Responsibilities

• Perform turndown service during PM shift.
• Retrieve items from shelves and storerooms, set up cleaning cart with supplies, constantly maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times.
• Wash shower walls and tub, clean toilet(s) and stall walls if applicable, wipe exposed pipes, clean mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms.
• Replace towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests.
• Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dust and polish all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strip bed of all linen and remake with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled.
• Lifts mattresses to check for soil between mattresses and under bed.
• Check closet for cleanliness, wipe closet door, handle and overhead shelves and restock the guest room supplies such as hangers, extra blankets and pillows.
• Vacuum rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum the entire area of carpet including underneath furniture and hard to reach areas.
• Inspect all doors and windows locks to ensure they are in working order and immediately alert management to an unsecured or unsafe situation for the safety of guests and employees.
• Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
• Secure and maintain custody of equipment, keys and supplies at all times in order to protect and preserve hotel property.
• Be able to perform and complete all tasks and duties on the shift in a timely and efficient manner.
• Always maintain proper etiquette in an attentive, friendly, courteous, and service-oriented manner with guest and employees of all levels.
• All other duties as assigned, requested or deemed necessary by leadership.

Supervisory Duties

None

Core Competencies

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Qualifications

• Education/Formal Training: No formal education or training.
• Experience: None
• Knowledge/Skills: Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment. Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Physical Demands: Must be able to lift up to 50lbs. continually throughout a shift; Must be able to push, pull and move levers, equipment and furniture throughout a shift; Must be able to work with arms raised above head throughout a shift; Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire workday; Ability to identify minute debris and dirt in poorly lit areas, and to read written instructions and computer print‑outs.
• Environment: Prolonged strenuous physical activity in indoor climate-controlled environment; Inside 95% of shift.