TurboTax Customer Service Representative - Work from Home

TurboTax; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading tax software company is seeking a Customer Service Representative to work from home. In this role, you will assist customers with TurboTax products by answering queries related to navigation, downloading, and filing tax returns. Strong communication skills and a willingness to learn are key for success. This position offers a competitive pay rate of $18.50 per hour, along with bonuses for product certification and additional hours during peak times. Join a supportive team that values customer satisfaction.

Benefits

Earn $405 Bonus for TurboTax product certification

Flexible schedule

Support from SMEs

Qualifications

• Strong communication skills are essential; able to articulate solutions clearly.
• Enthusiasm for learning and helping customers is crucial.
• Must understand and empathize with customers while providing support.

Responsibilities

• Help TurboTax customers by answering questions concerning TurboTax products.
• Assist customers with downloading, logging in, and basic navigation.
• Provide continuous support for tax inquiries and filing.

Skills

Strong communication skills

Enthusiasm for learning

Capacity to empathize with customers

Job description

Work from home with TurboTax Product Expert

Benefits

• Get paid $18.50 per hour¹
• Earn a $405 Bonus for TurboTax product certification³
• Earn $5.00 per hour Turbo Bonus Boost from April 9–15 with unlimited hours; must work a minimum of 8 hours each day on April 13, 14, 15 to qualify
• Fast 24‑hour certification process³
• Certification takes place over 3 days
• Build your own schedule with flexible hours anytime between 8 am EST and 12 am midnight EST Monday to Sunday⁴
• Minimum 25 hours per week required; work more if desired¹
• Assigned an SME (Subject Matter Expert) who will support you during live calls, plus support from a Marketplace Performance Specialist as your advocate

As a Customer Service Representative, you will help TurboTax customers by answering questions concerning TurboTax products and tax return software. Most questions involve downloading, logging in, getting started with basic navigation, importing documents, printing and filing, and basic tax inquiries. We provide continuous support for everything.

Required Experience & Skills

• No specific accounting background required; enthusiasm for learning and helping TurboTax customers is essential.
• Strong communication skills; able to articulate solutions clearly and empathetically.
• Capacity to understand and empathize with customers while driving innovation and providing top‑notch service.