Tulsa, OK - Theatre Staff (28212)

B&B Theatres; Bixby (OK); On-site; USD 17,000 - 21,000; Full time

Job summary

B&B Theatres in Tulsa invites applications for Theatre Staff. This frontliner position operates behind concessions and box office, engaging guests to create a magical movie experience. The job requires evening, weekend, and holiday availability as needed.

Responsibilities include customer service, ticket and concession sales, cleanliness, and teamwork to support theatre operations and guest safety. Entry level, with opportunities to grow within a vibrant entertainment environment.

Qualifications

• Must be at least 16 years old at time of hire.
• Demonstrated ability to provide excellent customer service.
• Positive and enthusiastic attitude.
• Effective communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Greet guests and provide warm, professional service.
• Operate concession and box office duties; process transactions.
• Sell concessions and tickets; up-sell when appropriate.
• Maintain cleanliness of theatres, lobbies, restrooms, and concession areas.
• Collaborate with the team and assist with ushering and safety procedures.

Skills

Customer service

Communication

Interpersonal skills

Time management

Attitude and reliability

Job description

Overview

Job Location: Tulsa Starworld 20, Tulsa, OK 74133

Position Type: Theatre Staff

Education Level: None • Travel: None • Job Shift: Any • Job Category: Customer Service

Our Mission & Core Values: Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. We aim for all members of our team to find joy in their work and work together to bring the magic of the movies and incredible entertainment experiences to our guests. Our core values are family, fun, innovation, joy, and integrity. Theatres operate 365 days a year; flexibility in scheduling is important due to holidays and peak times.

Job Overview: As a frontliner, Theatre Staff will work behind concession and box office, interacting with guests to make each experience magical and fun. This position requires work during the evening, on weekends, and occasionally on holidays.

Responsibilities

• Customer Service
  • Greeting guests upon arrival and making them feel welcome.
  • Maintaining a positive, empathetic, and professional attitude toward guests at all times.
  • Responding promptly to guest requests.
  • Ensuring customer satisfaction and providing professional guest support.
  • Staying current on new releases and upcoming movies.
  • Communicating and coordinating as a team with colleagues.
  • Completing any other duties as delegated or directed by the supervisor.
• Sales
  • Work behind registers managing transactions of guests on ticket sales or redemption of vouchers.
  • Sell concession items to guests.
  • Be knowledgeable of the items offered by the theatre including prices.
• Cleaning/Sanitation
  • Obtain a Health Department “Food Handler’s Permit” within 30 days of hire if required by state law or local Health Department.
  • Prepare and handle food in accordance with company policy and local health regulations.
  • Maintain clean and tidy workstation, concession, and box office areas at all times.
  • Maintain clean auditoriums, restrooms and other areas as directed by theatre management; sweep and mop floors, pick up and empty trash in and around the building.
  • Completing any other duties as delegated or directed by the supervisor.

Qualifications

• General Qualifications
  • Must be at least 16 years of age at the time of hire.
  • Demonstrated ability to provide excellent customer service.
  • Positive and enthusiastic attitude.
  • Effective communication and interpersonal skills.
  • Strong organizational and time management abilities.
• Essential Functions
  • Greet and assist guests in a professional, friendly, and efficient manner.
  • Operate point-of-sale systems for ticketing, concessions, or merchandise sales.
  • Prepare and serve concession items, following food safety and quality standards.
  • Maintain cleanliness of theatres, lobbies, restrooms, and concession areas.
  • Monitor auditorium conditions before, during, and after shows to ensure guest safety and comfort.
  • Assist with ushering duties, including ticket scanning, guiding guests to seats, and enforcing theatre policies.
  • Support opening and closing procedures, including restocking, cleaning, and securing cash or supplies.
  • Collaborate with team members to provide excellent guest service and support overall theatre operations.
  • Perform other duties as assigned to maintain efficient and safe operations.

Physical Demands

• Ability to stand, walk, and sit for extended periods during work shifts.
• Frequent use of hands and arms to handle concession items, equipment, or tools.
• Ability to reach, bend, stoop, kneel, or crouch as required to perform job duties.
• Ability to lift, move, and transport items weighing up to 35 pounds safely.
• Mental stamina to work in a fast-paced environment while maintaining professionalism and guest focus.
• Ability to work in varying conditions, including loud auditoriums, dim lighting, and crowded environments.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.