Tug Logistics Coordinator (Night Shift)

McAllister Towing; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

McAllister Towing seeks a full-time Tug Logistics Coordinator in New York. This night shift position requires excellent communication, organization, and customer service skills. Responsibilities include managing communications between vessels and ensuring timely dispatch of tugs. Candidates should possess a valid MMC and TWIC card, with a preferred background in maritime logistics and familiarity with New York Harbor. Salary is $80,000 annually before overtime, commensurate with experience.

Qualifications

• Must possess excellent customer service and communication skills.
• Able to operate radios on correct frequencies.
• Good, clear voice and fluent, articulate English.

Responsibilities

• Handles communications between management, shipping agents, and boat crews.
• Operates electronic communication systems and equipment.
• Organizes and dispatches tugs and pilots for each job.
• Maintains communications with agents and vessel crews.

Skills

Customer service skills

Attention to detail

Communication skills

Problem-solving skills

Organization skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Microsoft Outlook

Education

Radio operator's license preferred

Valid MMC and TWIC card

Job description

Tug Logistics Coordinator

McAllister Towing of New York is seeking a FULL TIME Tug Logistics Coordinator (night shift, 1800-0600). Must be local, have a flexible schedule, and be able to work holidays, weekends, night shift, mid shift, etc. Hours will vary. Excellent customer service skills and attention to detail required.

Reports to:

• Operations Manager

Supervises:

• None

Description of Duties:

• Handles communications between the home office, management, shipping agents, ships, pilots, and boat crews, ensuring all are properly informed of shipping activity.
• Operates electronic communication systems and equipment including two-way radios, telephone systems, fax machines, various computers and software programs, and cellular telephones.
• Communicates and interfaces with management, shipping agents, and reporting agencies to gather information and schedules for shipping activity. Works with Personnel Department to coordinate crew activities.
• Maintains communications with agents, ships, pilots, terminals and all boat crews necessary to complete ship movements, barge loading and discharging. Ensures pilots are informed about their ships and schedules.
• Organizes and dispatches proper tugs and pilots needed for each job. Evaluates available equipment and crews in light of job requirements and assigns tugs and crews accordingly.
• Acts as company representative and receives and processes communications and orders from the U.S. Coast Guard relating to holds, boarding activity, vessel searches, oil spills and accidents.
• Oversees services performed by tug/barge crews and takes appropriate measures to ensure that the work was performed in an efficient and professional manner.
• Updates and monitors database system with shipping and pilot activity.
• Organizes and documents activities by completing forms, reports, logs, and records; will also complete all materials used for billing purposes and sales information.
• Keeps systems and equipment functioning properly by following operations instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
• Projects a positive image to peers, subordinates, customers, the industry, and community by producing cost‑efficient, quality service in a safe environment.
• Other duties as assigned.

Minimum Requirements:

• Radio operator’s license preferred.
• Valid MMC and TWIC card.
• Organization, problem‑solving and scheduling skills.
• Superior customer service and communication skills.
• Excellent analytical skills and ability to formulate and communicate directions.
• Proficiency in Microsoft Excel, Word and Outlook with ability to learn new software programs quickly.
• Ability to operate radios on correct frequencies.
• Good, clear voice and fluent, articulate English.

Physical Requirements:

• Must be able to work 12‑hour shifts.
• Ability to operate a computer terminal.
• Ability to operate telephones and standard office equipment.

Preferred Experience:

• Thorough working knowledge of local waterways, channels, and associated terminals, piers, tides and currents.
• Maritime industry experience.

Salary:

Base Salary $80,000 annually (before OT) commensurate with experience/knowledge of NY Harbor.

FLSA Status:

• Non‑Exempt
• This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Equal Employment Opportunity Employer:

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of McAllister Towing not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.