TSSCI Cleared Federal Auditor McLean VA

RM Advisory Services, LLC; Clawson (MI); On-site; USD 24,719 - 35,206; Full time

Benefits offered by this job

Competitive Salaries

Health Benefits

401(k) Match

Paid Time Off

Job summary

RM Advisory Services, LLC is seeking a Teller Supervisor in Clawson, Michigan, responsible for overseeing teller operations and ensuring high-quality service. The ideal candidate will manage a team, ensure adherence to security and service standards, and strive to meet sales goals. A strong focus on member experience is essential for this role.

Applicants should have at least a high school diploma (or GED) and relevant experience in financial services. Competitive salaries starting at $21.75/hour, with health benefits from day one, and generous retirement contributions.

Qualifications

• 1 year of financial institution experience as a teller, including vault and ATM balancing.
• 2 years of progressively responsible retail leadership experience preferred.
• Supervisor experience is a plus.

Responsibilities

• Oversee teller operations and sales activities to meet team goals.
• Ensure adherence to security-related procedures.
• Generate member referrals through consultative selling.
• Coach team members for career growth and development.

Skills

Customer Service

Team Management

Sales Techniques

Conflict Resolution

Education

High School Diploma or GED

Job description

Overview of Responsibilities

Responsible for efficient operations and supervision of the teller area and sales activities of teller team members to ensure team goals and service standards are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.

Essential Duties and Responsibilities

• Focuses on providing high quality service to all members through a consistent approach to delivering the member experience that includes sales, services, member satisfaction, operational and people management in order to build strong member (internal/external) relationships and deliver member‑centric solutions.


• Performs all duties related to teller operations including opening and closing, completing cash requests, daily balancing, maintaining cash funds through a proper supply of vault cash, resolving out of balance incidents, and authorizing transaction overrides to maintain service excellence. Conducts branch audits and prepares monthly audit reports ensuring adherence to all security‑related procedures, including, robbery, fraud, opening/closing of branch, and cash controls.


• Assists with the achievement of sales plans; makes good and timely decisions using sound rationale, available data, and relevant or important factors to ensure the overall effectiveness of the branch and that are in alignment with the organization’s focus and direction.


• Takes action on new opportunities and tough challenges with a sense of urgency and enthusiasm. Manages conflict situations by effectively using Crucial Conversations skills, with a minimum of noise.


• Follows MSGCU’s service standards to complete teller transactions and balance drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.


• Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in depth knowledge of MSGCU’s products and services in order to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.


• Directs work by providing direction, ensuring work is aligned with organizational and branch objectives and the desired member experience. Delegates and empowers team members to make effective decisions, and removes obstacles to get work done.


• Holds self and others accountable to meet commitments. Monitors the performance of the teller team, conducts regular sales meetings and observations, and utilizes the SLS (Sales Leadership Strategies) approach for daily coaching.


• Develops talent by coaching team members to build skills to meet both their career goals and the organization’s goals through mentoring, coaching, and relevant development opportunities.


• Communicates effectively by developing and delivering various forms of communication (written, verbal, presentation), that are in alignment with MSGCU’s philosophy, mission and values. Facilitates discussions and actively listens to ensure a clear understanding of expectations, procedure updates, new products, and initiatives.


• Drives engagement by influencing others and by creating a healthy climate where team members are motivated to do their best to help the organization achieve its objectives.


• Works in collaboration with others regarding team member hiring, development, discipline, promotion, transfer and separation of team members.


• Gains the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.


• Models self-development by actively seeking new ways to grow and be challenged, and exhibits self‑awareness by soliciting feedback and through reflection gains productive insight into personal strengths and weaknesses. Applies feedback to personal development using both formal and informal development channels.

Education and Experience Requirements

• High diploma or GED; and


• Either of the following:
  
  
  
  • 1 year of financial institution experience as a teller including vault and ATM balancing; or
  
  
  • 2 years of progressively responsible retail leadership experience, including the direct supervision of team members and cash handling oversight
  
  
  
  


• Supervisor experience preferred.

Working Conditions

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.


• Occasionally required to travel throughout MSGCU's service area as business needs require.


• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.


• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $21.75 / hour


• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)


• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)


• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro‑rated based on start date)