TSS & Intake Specialist

Community Development C; Melville (NY); On-site; USD 55,000 - 58,000; Full time

Job summary

Community Development Long Island (CDLI) is seeking a TSS & Intake Specialist to support the Heali Program and Tenancy Supportive Services (TSS) Program. You will manage intake, conduct screenings, verify eligibility, maintain accurate case files, and help clients navigate available services.

Responsibilities include invoicing for eligible services, updating TSS Tracker, and creating reports. The role requires strong organizational, written and verbal communication skills and the ability to work

Qualifications

• Proficient in Microsoft Suite (Outlook, Teams, Excel, Word, PowerPoint).
• Exceptional interpersonal skills, capable of working well with others.
• Proactive, detail-oriented with strong organizational skills.
• Strong written and oral communication skills.
• Strong research, analytical, and problem-solving skills.
• Motivated self-starter able to work independently and remotely as needed.
• Flexibility and desire to work on varying planning projects.

Responsibilities

• Manage the intake process for individuals seeking services through the Social Care Network.
• Conduct member screenings, assess identified needs, and connect members with appropriate programs, services, and community resources. Explain eligibility, required documentation, and next steps to members.
• Maintain complete, accurate, and timely electronic case files, case notes, service records, and supporting documentation.
• Submit accurate and timely invoices for eligible services in accordance with program requirements.
• Maintain documentation of all programmatic activities, milestones and results.
• Manage a caseload of TSS clients.
• Collect, review, and verify all documentation required to confirm client eligibility for TSS program.
• Maintain and regularly update TSS Tracker with client progress.
• Create, maintain, and update reports and trackers for all Heali based programs.

Skills

Interpersonal skills

Organizational skills

Written communication

Oral communication

Analytical skills

Problem-solving

Research skills

Self-motivation

Tools

Microsoft Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

TSS & Intake Specialist

Salary Range: $55,000.00 To $58,000.00 Annually

CDLI Overview

Community Development Long Island (CDLI) is the only full-service collection of community development entities that change Long Islanders lives for success in home creation and financial growth. CDLI supports these achievements on the individual and community level by offering innovative solutions and resources to achieve personal and community economic growth.

Position Summary

The TSS & Intake Specialist supports the successful delivery of the Heali Program and Tenancy Supportive Services (TSS) Program. This position manages intake, screening, and service navigation for Social Care Network members while maintaining an assigned caseload of TSS clients. The Specialist is responsible for verifying eligibility, maintaining accurate case documentation, tracking client progress, and ensuring services are invoiced promptly and accurately.

Responsibilities:

• Manage the intake process for individuals seeking services through the Social Care Network.
• Conduct member screenings, assess identified needs, and connect members with appropriate programs, services, and community resources. Clearly explain available services, eligibility requirements, required documentation, and next steps to members.
• Maintain complete, accurate, and timely electronic case files, case notes, service records, and supporting documentation.
• Submit accurate and timely invoices for eligible services in accordance with program requirements.
• Maintain documentation of all programmatic activities, milestones and results.
• Manage a case load of TSS clients.
• Collect, review, and verify all documentation required to confirm client eligibility for TSS program.
• Maintain and regularly update TSS Tracker with client progress.
• Create, maintain, and update reports and trackers for all Heali based programs.

Requirements:

• Proficient in Microsoft Suite (Outlook, Teams, Excel, Word, PowerPoint)
• Exceptional interpersonal skills, capable of working well with others
• Proactive, detail-oriented with strong organizational skills
• Strong written and oral communication skills
• Strong research, analytical, and problem-solving skills
• Motivated self-starter able to work independently and remotely as needed
• Flexibility and desire to work on varying planning projects

This position may transition into a HUD Housing Counselor which will require the candidate to take and pass an exam within 6 to 12 months of hire. This job description is not intended to be all inclusive and the employee will perform other reasonably related duties as assigned