TSD NOC Technician II

TNS Inc.; Reston (VA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401K plan with company match

Job summary

TNS Inc. is seeking a NOC Technician in Reston, VA to monitor networks, handle incident tickets, and support customers and vendors. You will troubleshoot IP networks, LTE signaling, and telecom equipment in a fast-paced 7x24x365 environment.

The role requires experience in an NOC or similar OPS role, knowledge of SIP, Diameter, BGP, and IP networks, plus the ability to work rotating shifts including nights and holidays. Bachelor’s in a technical field is preferred.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Experience in a Network Operations Center or similar Operational Support environment.
• Strong troubleshooting of IP networks and telecom signaling.

Responsibilities

• Monitor network surveillance systems, respond to alarms and manage a phone queue taking direct support calls from customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact resulting from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing switches, Routers, STPs, DACS, DNX, DSRs and other muxing equipment.
• Interface with TNS customers, telecommunications carriers, and equipment vendors.
• Work a rotating shift as required to support 7x24x365 Operations
• Must be able to perform shift work including nights, weekends and holidays as required
• Good communication skills and the ability to work well within a team.

Skills

LTE technologies

SIP/VoIP flows

IP networking

Cisco IOS

JunOS

BGP troubleshooting

Unix/Linux basics

English communication

Education

Bachelor's degree in a technical field

Tools

Remedy

Salesforce

SolarWinds

Splunk

Netreo

MetaSwitch Perimeta SBC

Microsoft Office

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS has an amazing opportunity in our Network Operations Center for a NOC Technician! In this role you will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents.

Responsibilities

• Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.
• Manage and resolve assigned incident tickets.
• Provide direct support to internal and external customers to mitigate service impact resulting from network events.
• Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
• Perform troubleshooting for BGP peering and IP connectivity alarms
• Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR's and other muxing equipment
• Interface with TNS customers, telecommunications carriers, and equipment vendors.
• Perform routine and corrective maintenance on network elements
• Work a rotating shift as required to support 7x24x365 Operations
• Must be able to perform shift work including nights, weekends and holidays as required
• Good communication skills and the ability to work well within a team.

Qualifications

• Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role
• Working knowledge of LTE technologies including Diameter, S8, S6a
• Working knowledge of SIP message calls flows and platform interworking.
• Working knowledge of IP networking technologies and troubleshooting.
• Cisco IOS and JunOS experience
• Experience troubleshooting IPX networks
• Experience troubleshooting BGP peering issues

Desired Skills/Experience

• Verbal and written English skills essential.
• Experience / knowledge of IP networking and WAN network protocols.
• Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
• Ability to type 40+ words per minute
• Basic proficiency working in a Unix/Linux environment
• Ability to multi-task and excel in a fast-paced environment
• Direct Experience with MetaSwitch Perimeta SBC is highly beneficial
• Working knowledge of ticketing systems such as Remedy and Salesforce, monitoring tools such as SolarWinds, Splunk and Netreo.
• A working knowledge of the ITIL framework, or ITIL foundation certification.

Education

Bachelors degree in a technical field or equivalent experience

Compensation

For this role, we anticipate paying $28.50 - $31.50 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

Benefits

• Medical and dental coverage
• Life insurance
• Paid holidays and vacations
• 401K plan with company match

Equal Opportunity

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Company Culture

With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.