TSA - Facility Manager - Housekeeping

Hillsborough County; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A public facilities management organization is seeking a Facility Manager – Housekeeping to lead custodial operations at Raymond James Stadium. Responsibilities include managing staff, overseeing quality and efficiency of cleanings, and maintaining a high standard for guest experience. Ideal candidates will have experience in custodial management at large venues and exceptional leadership skills.

Qualifications

• Experience in custodial operations for large public venues.
• Supervisory experience in custodial services.
• Ability to lift over 50 lbs. and work in non-conditioned environment.

Responsibilities

• Oversee housekeeping operations and personnel at Raymond James Stadium.
• Conduct regular inspections and quality assessments of custodial work.
• Coordinate external vendor services and manage upkeep of equipment.

Skills

Exceptional organizational skills

Interpersonal skills

Leadership

Communication skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Computer systems

Custodial equipment management

Job description

Overview

TAMPA SPORTS AUTHORITY

DEPARTMENT/SECTION: Operations – RJS Facilities

POSITION TITLE: Facility Manager – Housekeeping

NM – ($28.16 - $45.06 Hourly) - FT

POSITION CLASSIFICATION: Tenured

GENERAL DESCRIPTION:

The Facility Manager – Housekeeping will be responsible for planning, organizing, controlling, monitoring, event and facility housekeeping operations to ensure the maintenance and improvement of the overall appearance and integrity of the facility, building structure(s) and custodial services to provide a superior experience to the guests of Raymond James Stadium.

The Facility Manager - Housekeeping shall be responsible for the management, coordination, and supervision of the day-to-day activities of the Facility Specialists, cleaning contractors ensuring that the services are provided in an efficient, effective, and timely manner.

In addition, the Facility Manager - Housekeeping shall assist in the development and implementation of operational policies and procedures designed to promote efficiency of operation, quality of service, and a safe work environment.

POSITION REPORTS DIRECTLY TO: Director of Facility Services

Responsibilities

• Oversee the day-to-day operational policies and procedures for the Facilities Housekeeping Department and provide overall administrative supervision while planning, organizing, scheduling, assigning, monitoring, analyzing and correcting work assignments of custodial services, cleaning personnel, and related operational activities at the Raymond James Stadium. Assures the highest quality service to all tenants by overseeing established goals for Facility Housekeeping Department personnel.
• Monitors work order requests and assignments in CMMS and directs coordinators on priorities and workflow. Schedules work orders in advance for staff overseeing preclean, event day and post clean of all major events.
• Participating in the interviewing, hiring, training, coaching and development of all Raymond James Stadium Housekeeping personnel in accordance with established guidelines and procedures. Ensure the development, ongoing improvement, and implementation of formalized training and education programs for the Housekeeping Department.
• Conduct regular facility inspections to review and confirm completion of work orders and quality of work completed. Provide guidance, feedback and additional training to staff as needed.
• Coordinate the upkeep and maintenance of housekeeping-related equipment and make recommendations on new technology or methods to the director.
• Attend and participate in Authority Operations/Event planning meetings and participate in other weekly meetings necessary for conducting internal and external business. Conduct regularly scheduled staff meetings with staff to share relevant information and gain feedback relating to methods to improve service to customers, both internal and external, and to ensure efficient operations of the facilities for events. Attendance and/or travel may be required for meetings held off site.
• Coordinates, maintains, and acts as a liaison with outside organizations, vendors, other governmental departments, private firms and clients and operational service contractors, to include, but not limited to, equipment rental, custodial, environmental agencies, pest control, construction services, and other misc. trades who frequently service the facilities and events.
• Monitor and forecast expenses for future events and provide to director. Verify proper coding of all housekeeping department purchases to ensure accurate accounting and sufficient data for appropriate planning and expenditure projecting.
• Provide leadership on continuous improvement and team building efforts. Participate in employee committees and staff meetings emphasizing team management, high morale, and quality service to Authority customers. Conduct and maintain performance evaluation and professional development programs for subordinate personnel. Counsel subordinate personnel as required to manage personnel issues. Conduct internal investigations as required by any on-going disciplinary process and recommend and/or administer discipline as required.
• Seek out, develop, and assist in the participation in industry related associations and trade shows in support of quality service to our clients. Keep abreast of innovations, improvements in procedures, and developments within the operational aspects of our industry to seek better methods to improve efficiency, levels of service, personnel performance, and reducing operating costs.
• Provide a safe environment free of harassment for department employees and ensure compliance with all Authority policies, applicable OSHA standards and local, state, and federal laws including the Americans with Disabilities Act of 1990.
• Use computer terminal to enter and retrieve information and prepare reports as required. Create and maintain facility department filing system and records to ensure that all facilities department personnel, equipment, and supplies are accurately maintained.
• Perform other duties, functions, special projects, and responsibilities, as assigned.

General Requirements

• The Facility Manager – Housekeeping shall be knowledgeable in all administrative and operational rules, procedures, and programs of the operations department.
• Position requires irregular schedules, including evenings, weekends, and holidays; the performance of work assignments may not be directly related to job specifications. Adjustments of shifts, overtime, breaks, etc. may be required upon short notice.
• Monitor work activities of all contract vendor services required. Ensure accuracy of contract billings.
• Develop and maintain accurate records, logs and reports for the department and the facilities.
• Position requires ability to interact with fellow employees, clients, the general public and outside vendors in a courteous, cooperative, and professional manner.
• Maintain a high public image, positive attitude and demeanor when performing a service for customers and the general public in the facilities.
• Exceptional organizational and interpersonal skills including the ability to motivate others.
• Serve as the Manager on Duty as required.
• Ability to demonstrate excellent oral and written communication skills in the English language.
• Ability to walk or stand for long periods of time. Ability to lift over 50 lbs. and work in non-conditioned environment.
• Valid driver’s license and ability to operate mechanical and powered maintenance equipment including forklifts, high-lifts, and tractors.
• Thorough knowledge of custodial services and custodial contract management.

Minimum Qualifications

• Graduation from High School or equivalent GED Certification; and Four (4) years of custodial experience derived from a large public venue with Three (3) years custodial supervisory experience. Or
• Bachelor’s Degree and Two (2) years of custodial supervisory experience derived from a large public venue.
• Ability to demonstrate thorough knowledge of custodial services, event preparation and related cleaning maintenance practices derived from a large public venue.
• Thorough knowledge of computer systems.