TS/SCI ServiceNow ITSM Workflow Engineer – Onsite

Peraton; Chantilly (VA); Presencial; USD 104.000 - 166.000; Jornada completa

Descripción de la vacante

Peraton in Chantilly, VA is seeking an ITSM/ServiceNow Workflow Engineer to develop, configure, and integrate service-management workflows for automating requests, approvals, provisioning, incidents, changes, and other IT service processes. The role emphasizes integrating ServiceNow with enterprise platforms, APIs, and automation to streamline delivery and improve user experience.

The candidate combines hands-on ServiceNow development with IT service-management practices, system integration, and

Formación

• Active TS/SCI clearance with CI Polygraph.
• 4–7 years of experience in IT service management, ServiceNow development or administration, workflow engineering, application integration, or automation.
• 4+ years of experience with a BS/BA; 6+ years may be considered in lieu of degree.
• Hands-on experience configuring or developing ServiceNow capabilities and workflows.
• Experience integrating systems and services using REST APIs or comparable methods.
• Strong knowledge of ITIL processes (incident, request, problem, change).

Responsabilidades

• Configure, develop, and maintain ServiceNow workflows supporting enterprise services and user requests.
• Develop automated request, approval, assignment, notification, and fulfillment workflows.
• Integrate ServiceNow with enterprise platforms, REST APIs, and automation services.
• Configure service requests and fulfillment processes for approved access, infrastructure, and shared-service capabilities.
• Troubleshoot workflow failures, integration issues, and automation defects.
• Identify opportunities to improve workflow efficiency, reliability, and maintainability.
• Support ITIL-aligned incident, request, problem, change, knowledge, and CMDB processes.

Conocimientos

ServiceNow development

Workflow engineering

REST API integration

ITIL processes

Educación

BS/BA required

Herramientas

ServiceNow

IntegrationHub

Flow Designer

Descripción del empleo

Peraton in Chantilly, VA is seeking an ITSM/ServiceNow Workflow Engineer to develop, configure, and integrate service-management workflows for automating requests, approvals, provisioning, incidents, changes, and other IT service processes. The role emphasizes integrating ServiceNow with enterprise platforms, APIs, and automation to streamline delivery and improve user experience.

The candidate combines hands-on ServiceNow development with IT service-management practices, system integration, and